Senior IT Support Technician
Found in: Appcast Linkedin GBL C2 - 2 weeks ago
Responsibilities Include
This is a critical role with a wide range of responsibilities, including:
- Provide first and second level support for software, hardware, and various infrastructure related issues.
- Participate in the entire user life cycle from accounts provisioning, hardware deployment and day one orientation.
- Participate in an on-site support rotation for all employees.
- Provide video conference setup support and basic troubleshooting.
- Administration and troubleshooting of company Mac/Windows, BYOD, peripherals. SaaS applications/integrations, network, and IDP
- Assist in various technical projects and maintenance that may be required (this includes desktop, directory services, telecom, and networking).
- Contribute to New Technology discussions.
- Cross functional collaboration
Qualities / Experience We’re Seeking
We believe the right individual will have the following skills and experience in order to be successful in this role:
- 5+ years working in a fast paced technology company environment or start up
- B.A./B.S. in a computer science related field (or) 6 years experience in system administration and support.
- Strong desire to help others, positive attitude, excellent problem solving, technical writing, communication, and organizational skills.
- Exceptional experience supporting macOS and Windows laptops
- Exceptional experience supporting Google Workspace and a wide variety of popular Cloud SaaS Apps (e.g. Slack, Jira, Github, Adobe CC)
- Strong knowledge of Help Desk ticketing software (i.e. Jira Service Desk, Freshservice).
- Strong knowledge of Mac imaging and MDM software (i.e. JAMF Pro).
- Working knowledge of Networking Concepts (VPN, office and home networks) are a plus.
- Scripting and automation skills are a plus.
- Strong knowledge of media streaming services and devices are a plus.
- Excellent communicator, detail oriented, and customer service focused.
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