Senior IT Support Technician

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


Los Angeles, United States TalentPartners Full time

Responsibilities Include

This is a critical role with a wide range of responsibilities, including:


  • Provide first and second level support for software, hardware, and various infrastructure related issues.
  • Participate in the entire user life cycle from accounts provisioning, hardware deployment and day one orientation.
  • Participate in an on-site support rotation for all employees.
  • Provide video conference setup support and basic troubleshooting.
  • Administration and troubleshooting of company Mac/Windows, BYOD, peripherals. SaaS applications/integrations, network, and IDP
  • Assist in various technical projects and maintenance that may be required (this includes desktop, directory services, telecom, and networking).
  • Contribute to New Technology discussions.
  • Cross functional collaboration


Qualities / Experience We’re Seeking

We believe the right individual will have the following skills and experience in order to be successful in this role:


  • 5+ years working in a fast paced technology company environment or start up
  • B.A./B.S. in a computer science related field (or) 6 years experience in system administration and support.
  • Strong desire to help others, positive attitude, excellent problem solving, technical writing, communication, and organizational skills.
  • Exceptional experience supporting macOS and Windows laptops
  • Exceptional experience supporting Google Workspace and a wide variety of popular Cloud SaaS Apps (e.g. Slack, Jira, Github, Adobe CC)
  • Strong knowledge of Help Desk ticketing software (i.e. Jira Service Desk, Freshservice).
  • Strong knowledge of Mac imaging and MDM software (i.e. JAMF Pro).
  • Working knowledge of Networking Concepts (VPN, office and home networks) are a plus.
  • Scripting and automation skills are a plus.
  • Strong knowledge of media streaming services and devices are a plus.
  • Excellent communicator, detail oriented, and customer service focused.

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