ServiceNow Administrator

5 days ago


Raleigh, United States Idexcel Full time

Job Title: ServiceNow AdministrationLocation: Raleigh, NC for a hybrid work arrangementDuration: Long-term (24+ Months)Senior ServiceNow Administrator:We are looking for a Certified ServiceNow Administrator experienced with policy and procedural tasking as applies to ServiceNow Administration.The candidate will be responsible for the daily administration, maintenance, and Change Management/Change Control.ServiceNow Administration certificationList of tasks to be performed:General admin/ operations support functions:Incident ManagementProblem ManagementChange ManagementService CatalogService Level ManagementAsset ManagementBased on functional specifications and application reviews, recommend/create application configurations, standards, and administrative evaluationsPerform application support activities as specifiedProvide new development requirements as neededUnit Test the systems and provide SIT/CAT plans/assistanceAct as an escalation point for client's ServiceNow Support for end user related inquiries or consultation of the ServiceNow Application system.Perform application and end user support as required; perform SME ServiceNow customer supportMonitor IT ServiceNow emails and Incident tickets requesting technical assistanceSubmit updates to common data elements: categorizations, application data, location data, user data, knowledgebase articles, support group roles, report design, and CMDBImplement assigned Change RequestsPerform monthly ServiceNow audit activities as defined by clientChange Management operations support for ServiceNowAdministrative and operations support for ServiceNow suite of servicesPlanning and design of new applications and configurations implemented, including:Design and implementation of Organization group roles pertaining to each defined OrganizationDesign and Implementation of Change Coordinator groups (if needed)Performance evaluation and monitoringNew application integrationChange Management oversightServiceNow education/trainingRisk Management oversightOperations, maintenance, and management of ServiceNow platformSystem interfaces, eBonding & internal services (i.e., eAccess)ServiceNow Performance monitoringServiceNow foundation data updatesMonthly ServiceNow SOX auditsCAT/Functionality tests prior to production implementationsNew application integrationRequirements:A minimum of eight (8) to twelve (12) years’ relevant experience.A degree from an accredited College/University in the applicable field of services is required. If the individual's degree is not in the applicable field then four additional years of related experience is required.Typically performs all functional duties independently.



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