ServiceNow Administrator

7 days ago

Raleigh, North Carolina, United States Veracity Software Inc Full time $90,000 - $120,000 per year

ServiceNow Administrator / Developer – Senior Technical Specialist
Location:
3700 Wake Forest Rd, Raleigh, NC

Work Arrangement:
Hybrid

Engagement Type:
Contract

Start Date:
08/18/2025

End Date:
06/30/2026

The
Senior Technical Specialist – ServiceNow Administrator / Developer
will support the
North Carolina Department of Information Technology (NCDIT)
in maintaining and enhancing its
Customer Service Management (CSM)
system using
ServiceNow
. This is a hands-on technical role within a collaborative development team focused on delivering secure, scalable, and user-centric service solutions for internal and external stakeholders.

Responsibilities
This is a
high-demand position
in a matrixed environment, requiring the ability to manage multiple work streams while ensuring platform stability, process compliance (including FedRamp), and business alignment.
Responsibilities:

  • Administer the ServiceNow platform with a focus on Customer Service Management (CSM) modules.
  • Develop enhancements, upgrades, and fixes to improve platform performance and compliance.
  • Work with development teams on workflows and solutions aligned with user stories and business requirements.
  • Create and maintain technical documentation for application configurations and customizations.
  • Participate in design sessions and stakeholder engagement to define and refine user journeys.
  • Perform system and workflow enhancements, script changes, and system integrations as needed.
  • Support continuous improvement efforts, analyzing system data and user feedback.
  • Execute data imports, mappings, and migrations within the ServiceNow platform.
  • Adhere to FedRamp compliance and agency platform standards.

Minimum Qualifications:

  • Bachelor's degree in Computer Science, Information Systems, or a related field.
  • 5+ years of experience supporting and administering ServiceNow CSM.
  • Strong expertise in ServiceNow forms, fields, scripts, workflows, and portal configuration.
  • Experience integrating ServiceNow with monitoring and data federation tools.
  • Proficiency in JavaScript, HTML, XML, and Web Services.
  • Experience designing and deploying web-based end-user self-service portals.

Preferred Qualifications:

  • Experience working in government (local, state, or federal).
  • Proven track record of implementing ServiceNow CSM using its framework and best practices.
  • Strong grasp of continuous improvement processes and user-centric design.
  • Familiarity with HR processes in a ServiceNow environment.
  • Ability to obtain a security clearance under FedRamp standards.
  • Excellent written and verbal communication skills with ability to present technical data to non-technical audiences.
  • Strong problem-solving, decision-making, and analysis interpretation skills.

Key Competencies:

  • Decision Quality
  • Problem Solving
  • Directing Others
  • Drive for Results
  • Organizational Agility
  • Building Effective Teams
  • Motivating Others

Recruiter Submission Template –
Full Name
Degree Major with University & Completion Year:
Total experience as ServiceNow Administrator/Developer – Senior Technical Specialist?
Experience working in the governmental sector (local, state, or federal)?

Contact Number
Motivation for Interest in This Position:
Email ID
LinkedIn Profile URL:
Full Address (Street, City, State, Zip)
Notice Period (in weeks):
Current Work Authorization Status (e.g., US Citizen, Green Card, H1B, etc.):
Expected Salary
Are you ready to relocate on your own expenses and work
Raleigh, NC - Hybrid?

Skill
Required / Desired
Amount of Experience
Candidate Experience
Experience working in the governmental sector (local, state, or federal) Required 1 Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework Required 3 Experience performing continuous improvement initiatives for processes and services Required 3 Strong knowledge and familiarity with HR processes Required 3 Excellent verbal and written comm skills, ability to communicate clean, organized, and thorough information and data appropriate for intended audience Required 3 Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results Required 3 Produce unambiguous, comprehensive, and accurate interpretations of analysis Required 3 Ability to obtain a security clearance with FedRamp administration standards Required 3

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