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Franchise Operations Coach

3 months ago

Omaha, United States A Place At Home Franchise Full time

Company Description

A Place At Home Franchise is dedicated to assisting caring individuals in realizing the freedom and satisfaction of owning their own business. As the original founders have real experience in building a senior-focused care company, potential franchisees of our offering, A Place At Home, will benefit from their unique knowledge and assistance. We provide practical support in sales strategy, marketing campaigns, brand identification, staffing, and operations, while also helping franchisees identify markets and build their franchises. Our central vision is to have franchise owners who provide compassionate care by passionate professionals for the health and wellness of the senior population. Franchise ownership is only awarded to those who practice our “We are CARE” philosophy: Compassionate, Accountable, Respectful, and Ethical.


Role Description

This is a full-time hybrid role as a Franchise Operations Coach at A Place At Home Franchise. The Franchise Operations Coach will be responsible for day-to-day tasks such as providing support to franchisees, ensuring compliance with company standards and protocols, conducting regular performance evaluations, assisting with business planning, and facilitating training and development programs. This role is located in Omaha, NE, with flexibility for some remote work.


Key Responsibilities:


Operations Management:

● Oversee and enhance operational procedures across franchise locations,

ensuring compliance with state policies and regulations.

● Provide expert advice on state home care licensing requirements and survey

processes to maintain compliance.


Leadership and Coaching:

● Lead, mentor, and support franchise owners with a focus on developing their

leadership skills and operational efficiency.

● Conduct regular coaching calls using scorecards and KPIs, helping franchise

owners set realistic goals, establish standards, and drive performance

improvements.


Performance Monitoring:

● Analyze performance metrics and provide actionable insights to franchise owners

to enhance their business outcomes.

● Hold franchise owners accountable for meeting performance targets while

fostering a positive and collaborative working relationship.


Compliance and Quality Assurance:

● Stay abreast of changes in state regulations and industry standards related to

home care services.

● Conduct compliance audits and assist franchise owners in preparing for state

surveys, ensuring they are fully compliant with all requirements.


Strategic Planning and Support:

● Develop and implement strategic plans to support franchise growth and enhance

service delivery.

● Provide ongoing support to franchise owners in areas such as marketing, client

relations, staffing, and specializing in operational best practices.


Qualifications

  • Experience in senior care or a passion for providing a higher level of senior care
  • Strong leadership and coaching skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and remotely
  • Strong organizational and time management skills
  • Knowledge of sales strategy, marketing campaigns, and brand identification
  • Experience in business planning and operations
  • Understanding of compliance and regulatory requirements
  • Bachelor's degree in Business Administration or related field (preferred)


Why Join Us?

● Be part of a mission-driven company dedicated to enhancing the lives of clients

and supporting franchise owners.

● Opportunity to work in a dynamic and supportive environment with a team of

professionals committed to excellence.

● Competitive salary, performance-based incentives


How to Apply:

If you are passionate about home care and have the experience and skills to help our

franchise owners succeed, we would love to hear from you. Please submit your resume

and a cover letter detailing your relevant experience and why you are the ideal candidate

for this role to jennifer.axelrod@aplaceathome.com.

Join us at A Place at Home Franchise and make a difference in the lives of those we

serve and support. Together, we can achieve excellence in home care.