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Field Service Engineer

2 months ago

San Jose, United States C&D Semiconductor Full time

FIELD SERVICE ENGINEER

C&D Semiconductor is seeking full-time Field Service Engineers. As an FSE, you will provide customer support to our worldwide customer base through technical phone support and customer service calls. Assignments will include traveling for planned/preventative and emergency service/maintenance visits nationwide, and installations of C&D products and engineered retrofit solutions as well as fielding technical support calls. Ideally, you will be based in the San Jose California area where you can provide additional onsite factory and manufacturing support including assembly and conducting final test of systems.

We also are looking for candidates wishing to establish as remote service offices located in the Eastern United States. Phone and Internet Stipends offered.

-Tool Installation Bonuses, Commission Structure for Service and Repair Contracts established.


RESPONSIBILITIES

  • Install, maintain, and repair C&D Semiconductor’s products in fabrication and clean-room environments.
  • Review and interpret schematics, maintenance manuals, wiring diagrams, and other specifications to determine proper installation, repair and operation of C&D’s products while utilizing knowledge of electronics and standard test instruments and hand tools.
  • Provide training and support including process support to customers.
  • Consult with engineering to resolve unusual problems in system operation and maintenance.
  • Provide field feedback concerning customer satisfaction, product performance, and suggest possible product improvement opportunities.
  • Be aware of C&D’s enhancement products, replacement parts, and factory repair capabilities. Provide information to the customer when appropriate.
  • Facilitate Service Contracts for Equipment installed in customer sites. Suggest and maintain service contracts for system maintenance and repairs of customer equipment as necessary.
  • Document all customer interactions using data reporting systems.
  • Support manufacturing as assigned.
  • Maintain regular contact with assigned customer base.
  • Perform other duties as assigned.


REQUIREMENTS

  • Ability to work independently with minimal supervision while traveling up to 75% of the time.
  • Exercise good judgment and seek advice or assistance on technical matters when necessary.
  • Communicate and work cooperatively with customers in the field.
  • Communicate and work cooperatively with all employees in a team atmosphere.
  • Strong customer relations skills as ambassador for the company.
  • Ability to work with a sense of urgency in a fast paced, high profile environment to meet customer mandated deadlines.
  • High levels of skill and proficiency as a service engineer, preferably with experience in the semiconductor industry.
  • Excellent electromechanical and electronic troubleshooting and repair ability.
  • Working knowledge of PLCs and software packages, temperature humidity controls, chemical dispense systems and clean room etiquette.
  • Provide feedback regarding design improvement, cost reduction, decreased production time and equipment reliability.
  • Maintain current knowledge of engineering changes and new semiconductor industry developments.
  • Knowledge of semiconductor processes and specifically, photolithography equipment and coating processes.
  • Lift equipment and components up to 50 pounds.

EDUCATION

 2-year or 4-year technical degree or equivalent industry experience.