Field Service Technician
9 hours ago
Job Title : Field Services technician
Location : Wood River, IL 62095 (onsite)
Rate : $21/hr on W2 or $25/hr on C2C
We need A Field Services technician to manage laptop, desktop and printer related issues at East Alton Site. No remote, requires on site presence.
Responsibilities:
● Troubleshoot and resolve issues related to Office 365
● Image and install software on Windows, and laptops/desktops
● Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
● Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
● Identify and resolve hardware and software application conflicts
● Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
● Responsible for asset tagging and entering all incoming equipment into our asset management system
● Collaborate with cross functional teams to properly onboard incoming new hires
● Ensure that hardware is properly assigned and updated into our management system
● Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
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