Field Service Technician

4 weeks ago


Wood Dale, Illinois, United States Sterling Engineering Inc. Full time
Job Overview

As a Field Service Technician at Sterling Engineering Inc., you will play a critical role in resolving customer issues and providing exceptional technical support. This is a unique opportunity to work with cutting-edge machinery across the United States, Canada, and Mexico, and to develop your skills in a fast-growing North American business with a global presence.

Key Responsibilities
  • Install and Maintain Machinery: Install, maintain, and train customers on cutting-edge machinery at their sites across the USA, Canada, and Mexico.
  • Troubleshoot and Resolve Issues: Troubleshoot, diagnose, and resolve customer/equipment issues with proficiency.
  • Provide Remote Support: Provide remote technical support to customers when not traveling.
  • Ensure Customer Satisfaction: Maintain a high level of professional customer service in all interactions.
  • Perform Preventive Maintenance: Perform preventive maintenance and ensure optimal equipment performance.
  • Collaborate with Team Members: Collaborate effectively with team members and customers.
Requirements
  • Education and Experience: Associate degree, certification, trade school diploma, or equivalent experience in Electrical/Mechanical/Automation/Automotive.
  • Travel Requirements: Willingness to travel up to 70% of the time, including international travel (passport required).
  • Technical Skills: Ability to read blueprints, schematics, and understand mechatronics systems.
  • Knowledge and Abilities: Knowledge of mechanical, electrical/electronic, pneumatic components, and power tools in the CNC industry.
  • Soft Skills: Exceptional attention to detail, time management, and multitasking abilities.
  • Communication Skills: Strong communication skills, both verbal and written.
  • Physical Abilities: Physical ability to lift, carry, bend, twist, and operate equipment as per job requirements.
What We Offer
  • Competitive Compensation: Competitive base pay, overtime, and discretionary bonus.
  • Benefits and Time Off: Generous paid time off and comprehensive benefits package.
  • Training and Career Growth: Extensive training and career growth opportunities.
  • Diverse and Inclusive Work Environment: Diverse and inclusive work environment.


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