ServiceNow Administrator

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Columbus, United States PSI (Proteam Solutions) Full time

We are currently seeking a highly skilled and motivated CONTRACT ServiceNow Administrator to join our team. This position is based in Columbus, OH, and offers a flexible work environment, including the opportunity to work remotely for candidates outside of Columbus. The role focuses on the management, optimization, and integration of the ServiceNow platform, ensuring its efficient operation and alignment with business goals.


**Position requires U.S. Citizenship**


Responsibilities:

  • ServiceNow Discovery Administration: Provide guidance and expertise in the administration and maintenance of ServiceNow Discovery.
  • Catalog and Workflow Management: Develop and maintain catalog items and associated workflows to orchestrate configuration management processes.
  • CMDB Maintenance: Ensure the hygiene of the Configuration Management Database (CMDB) by identifying, troubleshooting, and resolving problems.
  • Incident Resolution: Review, troubleshoot, and resolve Discovery, CMDB, and other ServiceNow incidents independently.
  • Documentation and Monitoring: Build and update business process and technical implementation documentation for ServiceNow. Monitor the health, usage, and overall compliance of the application.


Required Skills:

  • U.S. Citizenship: Candidates must be U.S. citizens.
  • ServiceNow Expertise: Proven experience in administering ServiceNow IT Operations Management and IT Service Management.
  • Networking Knowledge: Fundamental understanding of networking principles.
  • Windows Administration Experience: Solid experience in Windows administration.
  • Problem-Solving Skills: Ability to identify, troubleshoot, and resolve issues with little direction.
  • Documentation Skills: Competency in creating and updating technical documentation.


Nice to Have Skills:

  • Linux Administration: Fundamental experience in Linux administration is a plus.
  • Programming Proficiency: Proficiency in JavaScript and PowerShell is highly desirable.


Work Environment:

  • Location: Columbus, OH. Preference will be given to candidates able to work a few days per week in the Columbus, OH office.
  • Remote Work: Candidates from outside of Columbus, OH, needing to work remotely, will be considered.


This contract position is an excellent opportunity for a ServiceNow Administrator looking to contribute to a dynamic team while working on exciting projects. If you are a U.S. citizen with the required skills and experience, we encourage you to apply. Join us in leveraging technology to enhance our business processes and drive success.

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