Customer Success Manager

4 weeks ago

Wauwatosa, United States C2 Graphics Productivity Solutions Full time

C2 client, a thriving global software company that believes that ecommerce software should enable sustainable growth, is searching for a dedicated Customer Success Manager (CSM) with a strategic vision and a customer-first mindset to join their dynamic team. This role is pivotal in ensuring customers leverage their SaaS software to its fullest potential, through personalized onboarding, strategic account management, and continuous engagement.


Start date: As soon as they find the right person

Duration: Full-time Direct Hire

Location: Hybrid in Wauwatosa, WI with Tues/Thurs in office

Compensation: Commensurate with experience


Job Summary:


The CSM will be a trusted advisor to this client’s customers and an expert on their products and technology. The right candidate will play customer advocate within the organization by collaborating with the product team and other departments by providing use-cases, and product and process improvements. The ideal candidate will have at least 5 years of experience in customer success or account management, preferably within the ecommerce SaaS industry, and possess a deep understanding of the ecommerce landscape, digital app ecosystem, and the nuances of manufacturing and distribution business models.


Responsibilities:

  • Collaborate with the launch and partner teams during the onboarding phase ensuring the product is configured for success, and provide expert-level consulting for business solutions
  • Be a product expert and maintain current functional and technical knowledge of the products
  • Manage a portfolio of customer accounts in partnership with the Account Management and Product Support teams. Build long-term relationships based on trust and mutual success
  • Be the voice of the customer and collaborate with product teams to provide input on the product roadmaps. Engage with the product team to facilitate customer feedback and define effective product features
  • Display a strong understanding of manufacturing and distribution business models, the ecommerce landscape, and the digital app ecosystem. Address and anticipate customer needs effectively
  • Prioritize customer retention by using business insights to identify customer pain points and propose solutions. Work closely with customers to understand their business goals and align our software with their success
  • Develop success plans for customers that outline critical success factors, potential obstacles, and practical steps for achieving their goals with the platform
  • Utilize data analytics to monitor customer health indicators, report on performance, and provide strategic recommendations to enhance customer satisfaction and loyalty
  • Leverage your understanding of ecommerce and related technologies to offer strategic advice, helping customers navigate challenges and capitalize on growth opportunities. Assist customers in presenting product value within their organization by developing models and use-cases
  • Participate in the growth and development of the Customer Success team by mentoring other CSMs through examples and experiences


Qualifications:

  • 5 years of experience in a customer success or relevant role, strongly emphasizing ecommerce SaaS platforms
  • Comprehensive knowledge of the ecommerce landscape, digital application ecosystem, and an understanding of manufacturing and distribution models
  • Ability to identify customer issues, analyze pain points, and develop effective solutions
  • A commitment to delivering exceptional customer experiences, fostering relationships, and driving customer loyalty and retention
  • The capacity to adapt to changing priorities and customer needs, maintaining a proactive and positive approach under pressure
  • Exceptional interpersonal and communication skills (written and verbal), with the ability to engage and influence decisions at all customer levels


Nice-to-haves for this gig:


  • An established network in the ecommerce sector, enhancing the understanding of customer challenges and trends
  • Comfort discussing technical aspects of ecommerce platforms and integrations, facilitating deeper customer engagement


Not your type of gig, but know someone who would be interested? Refer a qualified candidate, and if they get the job, you get a signing bonus (Make sure they mention your name as their referral source so you get your well-deserved credit)


All candidates must be located and authorized to work in the United States. C2 does not sponsor work visas. No C2C.

  • Customer Service Representative

    22 hours ago

    Wauwatosa, United States Milwaukee Sales Firm Full time

    Job DescriptionJob DescriptionMonarch Evolution is a privately owned marketing and sales firm based in Milwaukee. We specialize in producing direct and engaging service campaigns that are designed to bring a brand directly to its customer base. Currently, we are actively searching for top talent to join our Customer Service Team.The Customer Service...

  • Product Manager

    4 weeks ago

    Wauwatosa, United States C2 Graphics Productivity Solutions Full time

    C2 client, a thriving global software company that believes that ecommerce software should enable sustainable growth and their two ecommerce applications exemplify that belief. They seek a Product Manager to focus on the development of product planning processes for client ecommerce products. Your objective will be to conduct an in-depth analysis of the...

  • Product Manager

    4 weeks ago

    Wauwatosa, United States C2 Graphics Productivity Solutions Full time

    C2 client, a thriving global software company that believes that ecommerce software should enable sustainable growth and their two ecommerce applications exemplify that belief. They seek a Product Manager to focus on the development of product planning processes for client ecommerce products. Your objective will be to conduct an in-depth analysis of the...

  • Product Manager

    3 days ago

    Wauwatosa, United States C2 Graphics Productivity Solutions Full time

    C2 client, a thriving global software company that believes that ecommerce software should enable sustainable growth and their two ecommerce applications exemplify that belief. They seek a Product Manager to focus on the development of product planning processes for client ecommerce products. Your objective will be to conduct an in-depth analysis of the...

  • Product Marketing Manager

    4 weeks ago

    Wauwatosa, United States C2 Graphics Productivity Solutions Full time

    C2 client, a thriving global software company that believes that ecommerce software should enable sustainable growth and their two ecommerce applications exemplify that belief. They seek a self-motivated Product Marketing Manager to execute go-to-market strategies for their two products, ensuring the products resonate with target audiences and align with...

  • Commercial Property Manager

    1 month ago

    Wauwatosa, United States Amtraco Full time

    **Commercial Leasing Agents-SBM** **SBM** - a commercial real estate company that buys, develops, and leases commercial real estate. There is nothing like a job in sales, and there is no sales job like selling Real Estate! Persuading clients to see your space as their opportunity to expand and reshape their business is key to success. Last but not least;...

  • Order Management Specialist

    2 weeks ago

    Wauwatosa, United States Talascend Full time

    Talascend is currently seeking an Order Management Specialist for a contract opportunity located in Wauwatosa, WI. OVERVIEW: This Order Management Specialist ensures order quality, order integrity, and contract compliance from entry through to cash collection. PRIMARY RESPONSIBILITIES: Plan and pro-actively support the entire process of fulfilling a...

  • Commercial Property Manager

    1 month ago

    Wauwatosa, United States Amtraco Full time

    Job DescriptionJob DescriptionCommercial Leasing Agents-SBMSBM – a commercial real estate company that buys, develops, and leases commercial real estate.There is nothing like a job in sales, and there is no sales job like selling Real Estate! Persuading clients to see your space as their opportunity to expand and reshape their business is key to...

  • Management Trainee

    5 days ago

    Wauwatosa, United States Milwaukee Sales Firm Full time

    Job DescriptionJob DescriptionWas the growth potential in your position 86’d like last week’s special? Tired of selling your soul for tip money? Well, we have the solution for you! We wanted something that fit right in the middle between professional business culture and the flexibility of the service industry. We wanted a work environment where we could...

  • Event Manager

    1 month ago

    Wauwatosa, United States NARI Milwaukee, Inc. Full time

    **Position**: Event Manager **Position Summary**: The Event Manager delivers amazing event experiences from office meetings, galas, education events to large tradeshows. The position requires outrageous customer service assisting team members and event entertainment, exhibitors and attendees. Strong general administrative background and computing skills to...

  • Development Manager

    4 days ago

    Wauwatosa, United States The Ability Center Full time

    Position Summary: The Development Manager is a dynamic, creative, and organized individual who is interested in helping a mission-driven nonprofit thrive and grow. This position will play a critical role in donor stewardship, corporate sponsorship, and fundraising for The Ability Center. The Development Manager is responsible for developing and assisting in...

  • Development Manager

    4 days ago

    Wauwatosa, United States The Ability Center Full time

    Position Summary: The Development Manager is a dynamic, creative, and organized individual who is interested in helping a mission-driven nonprofit thrive and grow. This position will play a critical role in donor stewardship, corporate sponsorship, and fundraising for The Ability Center. The Development Manager is responsible for developing and assisting in...

  • Development Manager

    4 days ago

    Wauwatosa, United States The Ability Center Full time

    Position Summary: The Development Manager is a dynamic, creative, and organized individual who is interested in helping a mission-driven nonprofit thrive and grow. This position will play a critical role in donor stewardship, corporate sponsorship, and fundraising for The Ability Center. The Development Manager is responsible for developing and assisting in...

  • Recreational Therapy Manager

    2 weeks ago

    Wauwatosa, United States MRA Recruiting Services Full time

    Job Title: Recreational Therapy ManagerCompany: St. CamillusLocation: Wauwatosa, WIJob Standards Graduate of an accredited college with a degree in Recreational Therapy.Must understand the social, psychological and recreational needs of the elderly and accompanying types of disabilities, and must be capable of planning activities accordingly.Knowledge of...

  • Senior Project Manager

    3 weeks ago

    Wauwatosa, United States KION Group Full time

    What we offer: •Career Development •Competitive Compensation and Benefits •Pay Transparency •Global Opportunities   Learn More Here: Tasks and Qualifications: What You Will Do In This Role: Oversee various projects of significant magnitude in terms of complexity, cost, time-constraints, internal and external staffing, and...

  • Event Representative

    5 days ago

    Wauwatosa, United States Milwaukee Sales Firm Full time

    Job DescriptionJob DescriptionWe are seeking an Event Representative to help take our client’s retail marketing and advertising campaigns to the next level. The role will be an integral part of our event marketing and promotions team in order to help raise awareness for assigned brands. Want to make a positive impact on the event marketing industry? We are...

  • Marketing and Communications Assistant

    12 hours ago

    Wauwatosa, United States Milwaukee Sales Firm Full time

    Job DescriptionJob DescriptionAre you eager to kickstart your career in business development, marketing, or sales, but lack the experience to open those doors? Struggling to break into a thriving and established company? Look no further.As part of our recent expansion, we're on the hunt for dynamic, fresh talent who are seeking more than just a job —...

  • Leadership Opportunities

    2 weeks ago

    Wauwatosa, United States Crate and Barrel Full time

    What does a Leader at Crate and Barrel look like? Your strategic thinking, passion for retail and home design, and your ability to connect with people will help you to excel in a leadership role at Crate and Barrel. As a leader in our stores, you inspire and empower associates to achieve their personal and professional goals. You also create an environment...

  • Registered Nurse Operating Room

    2 weeks ago

    Wauwatosa, United States Surgery Care Affiliates Full time

    Overview Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...

  • Registered Nurse Operating Room, Part Time

    3 days ago

    Wauwatosa, United States SCA Health Full time

    Overview: Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality...