Client Services Representative
5 days ago
Our client is a national award-winning leader in the electrical and lighting services industry. They are currently seeking a Client Services Representative to join their team. This position is tasked with delivering white-glove service to customers through exemplary project coordination and best-in-class client communication.
The role involves coordinating repair and maintenance work orders, ensuring client satisfaction, and managing vendor relations. The ideal candidate will have a strong focus on detail, organizational skills, and the ability to proactively solve problems to enhance customer experiences. Rotating on-call duty required, approximately 7 times per year, for additional pay.
This Role Offers:
- Competitive base salary with annual performance-based profit-sharing.
- Generous vacation, holiday and flexible time-off policies.
- Comprehensive health, dental, vision insurance coverage and other attractive benefits.
- Retirement plan with employer match and fitness subsidy.
- Paid educational and certification opportunities.
- Participation in company-wide events and volunteer opportunities.
- Remote work option available after 12 months of dedicated service.
Focus:
- Coordinate electrical and lighting projects, serving as a liaison among electricians, suppliers, and clients to ensure timely and budget-compliant execution.
- Drive client satisfaction by effectively communicating, anticipating needs, and solving potential issues swiftly.
- Develop accurate project cost estimates and manage vendor negotiations to optimize project efficiency and cost-effectiveness.
- Oversee the procurement process, ensuring materials are correctly ordered, delivered, and fulfilled.
- Identify and resolve project issues, utilizing analytical skills and collaboration to maintain project continuity.
- Promote professional development within the team, enhancing skills and knowledge for continuous improvement.
Skill Set:
- 3+ years of coordination or administrative experience in a related field preferred.
- Bachelor’s Degree from a four-year college or university.
- Experience in project management, vendor relations, or similar roles is a strong plus.
- Proficient in Google Office, Microsoft Office, Project Management software, and ERP systems.
- Understanding of basic business math, including markups and financial metrics.
- Strong organizational skills, detail-oriented with a proactive problem-solving approach.
- Exceptional verbal and written communication skills for high-quality client service.
- Team player able to balance individual tasks and assist others as needed.
About Blue Signal:
As an award-winning executive search firm, Blue Signal has a strong track record of placing top talent in the manufacturing & industrial space, with expertise in manufacturing leadership, engineering, supply chain, and logistics roles. Learn more at bit.ly/40sgWSJ
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