Order Processing Specialist

1 month ago


Miami, United States Fourth Floor Full time

A solution-based, leading parenting 411 company is seeking an Order Processing Specialist to join their team in a temp-to-perm capacity They are are seeking a highly motivated and detail-oriented candidate to support Operations and Sales to help drive results by bringing order management expertise and an analytical mindset.


**Excel Experience is a MUST (V-Lookups, Pivot Tables, etc)


Responsibilities

  • Ensuring all necessary documentation is completed accurately and timely
  • Review incoming orders for accuracy, contract compliance, and business guidelines
  • Enter order and financial data in systems to ensure timely processing and shipping, delivering a high level of quality that minimizes the risk of delay
  • Coordinate with warehouse operations to ensure orders are on time
  • Resolve order processing and invoicing issues, escalating when necessary
  • Maintain a high degree of quality control and validation of completed work
  • Work with Finance to resubmit invoices that are past due
  • Address customer concerns regarding shipping delays or damaged goods
  • Update customer records with order details such as shipping details and tracking numbers
  • Update Finance with status of payments from Customer Portals
  • Maintain customer data such as ship-to addresses and essential contact lists
  • Ensure operating and quality standards are met based on service objectives
  • Other projects as assigned



Qualifications

  • 0-3 years of experience with EDI order processing, invoicing, data entry, and customer service
  • Strong computer skills and fast, accurate data entry capabilities; proficient in Microsoft Excel - Will need to pass a screening for this role
  • Technical experience with ERP systems - NetSuite, SAP, FreshService etc. are a plus
  • Experience with management of shipping vendors - FedEx, UPS, Freight Carriers are a plus
  • Excellent communication in both written and verbal forms
  • Ability to work in a fast-paced, performance-based environment and be a self-starter
  • Ability to prioritize, organize, and manage multiple tasks with great attention to detail and quality
  • Energetic, positive team player who is excited and comfortable in an entrepreneurial environment


Education:

  • Bachelor's degree in Finance, Business, or related field


Please submit your resume in Word format for immediate consideration.


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