Order Processing Associate

4 weeks ago


Miami, United States Fourth Floor Full time
Order Processing Specialist

Fourth Floor is seeking an Order Processing Specialist to support Operations and Sales in a temp-to-perm capacity. This role requires a highly motivated and detail-oriented individual to drive results by bringing order management expertise and an analytical mindset.

Key Responsibilities
  • Ensure accurate and timely documentation completion
  • Review incoming orders for accuracy, contract compliance, and business guidelines
  • Enter order and financial data in systems to ensure timely processing and shipping
  • Coordinate with warehouse operations to ensure orders are on time
  • Resolve order processing and invoicing issues, escalating when necessary
  • Maintain quality control and validation of completed work
  • Work with Finance to resubmit invoices that are past due
  • Address customer concerns regarding shipping delays or damaged goods
  • Update customer records with order details such as shipping details and tracking numbers
  • Update Finance with status of payments from Customer Portals
  • Maintain customer data such as ship-to addresses and essential contact lists
  • Ensure operating and quality standards are met based on service objectives
Requirements
  • 0-3 years of experience with EDI order processing, invoicing, data entry, and customer service
  • Strong computer skills and fast, accurate data entry capabilities; proficient in Microsoft Excel
  • Technical experience with ERP systems, such as NetSuite, SAP, or FreshService
  • Experience with management of shipping vendors, including FedEx, UPS, or Freight Carriers
  • Excellent communication in both written and verbal forms
  • Ability to work in a fast-paced, performance-based environment and be a self-starter
  • Ability to prioritize, organize, and manage multiple tasks with great attention to detail and quality


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