IT Technical Writer- CONTRACTOR

7 days ago

New York, United States ING Americas Full time

Tech Americas | Technical Writer - Contractor | New York

About ING:

Ranked #8 on LinkedIn Top Companies in Financial Services and named to Crain’s 100 Best Places to Work in NYC


In the Americas, ING’s Wholesale Banking division offers a broad range of innovative financial products and services to domestic and international corporate and institutional clients.

When you come to work at ING, you join a team where individuality is not just accepted, it is encouraged. We have built a culture that is fun, friendly, and supportive – it is the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make remarkable things happen. We are here to help you get ahead. And with our global network, there is plenty of scope to take your career in new directions, even ones you have never considered.

Sounds like the kind of place you would feel at home? We would love to hear from you.


About the position:

ING is looking to strengthen its understanding of local and global systems in preparation for major business enhancing efforts. To achieve this goal ING is looking to strengthen existing documentation of data structures and flows while at the same time, document target systems’ fitness for purpose.In addition, ING is also looking to document existing landscape of systems, local and global, and identify gaps specifically as it relates to FFIEC requirements.

A successful candidate will have the ability to understand complex technical concepts, understand financial regulations and translate these into plain English. Regulatory experience is strongly preferred, and familiarity with FFIEC and Fed requirements is required.

The position will report directly into the CIO office. The successful candidate will work with DevOps leads and engineers, architects and business units to accomplish the various documentation tasks.

About the department:


ING Americas CIO Office is an organization which executes strategic plans to align all technology teams with ING’s overall strategy and with the local business and regulatory requirements.


Responsibilities:

As the Technical Writer will be responsible for:

  • Reviewing and analyzing current documentation Create clear and concise documents and system-flow templates in line with ING’s standards and branding.orking with DevOps to identify the gaps in the documentation and enhance current documentation to cover the full system scope. Such documentation should be sufficient for a proficient engineer to read and fully understand a system
  • Working with Architects to convert notes into documentation
  • Analyzing existing documentation of target systems, discuss with the architect and document the fitness for purpose with the intent of creating documents helping senior management make decisions
  • Reading technical regulatory requirements and create a list of gaps based on existing ING documentation
  • Working with the teams responsible for closing any gaps and document the outcomes to satisfy earlier identified gaps.
  • Documenting new processes where none exist currently, ensuring clarity and comprehensiveness
  • Collaborating closely with Subject Matter Experts (SMEs) to extract and document critical knowledge that is not yet documented
  • Ensuring all documentation aligns with regulatory expectations


In addition:

  • You should familiarize yourself with azure pipelines
  • Know the principles of agile way of working


Qualifications and Competencies

  • Bachelor diploma in Computer Science, or equivalent experience in related field
  • Proven record of accomplishment in successfully documenting systems including data warehouses and data lakes
  • Passionate about technology and self-development
  • Excellent verbal and written communication and presentation skills
  • Strong organizational sensitivity and the ability to understand and consider the underlying issues, opportunities, and dynamics of the cross-border organization
  • Continues improvement mind set
  • Ability to collaborate with cross-functional teams to gather and analyze data requirements
  • Strong understanding of Data Governance, Data Quality and Data Security principle
  • [Preferred] Strong understanding of Financial products and services, including Commercial and Investment banking
  • Strong understanding of financial regulatory requirements, including FFIEC, SEC, and NFA

Proficiency required:

  1. Extensive experience in working with data architects
  2. Extensive experience with working on regulatory documentation
  3. Experience working with business units, especially Compliance and Legal


Hourly range: $70/hr -$95/hr

In addition to comprehensive health benefits, a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with working from home, commuting, and fitness.


ING is a committed equal opportunity employer. We welcome applicants of diverse backgrounds and hire without regard to color, gender, religion, national origin, citizenship, disability, age, sexual orientation, or any other characteristic protected by law. We celebrate these differences and rely upon your unique perspective to innovate and seize new opportunities. Come as you are.


ING Bank does not have a commercial banking license in the U.S. and therefore not permitted to conduct a commercial banking business in the U.S. Through its wholly owned subsidiary ING Financial Services LLC, and its affiliates, it offers a full array of wholesale products such as commercial lending and a full range of FM products and services.

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