Technical Writer

1 month ago

new york city, United States Compucom Full time

CompucomStaffing has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.


We are currently seeking a Technical Writer to join our client's team for a hybrid role in New York, NY. This resource will work Monday and Tuesday in office and 3 days will be remote.


Duties and Responsibilities:

  • Review technical documents and playbooks for the Infrastructure Engineering org, Service Operations, and Market Operations
  • Develop templates and assist in managing document libraries
  • Write new technical and non-technical procedures and guidelines
  • Attend meetings with internal teams and vendors to document / capture content to develop scope
  • Work with maintaining and updating confluence site
  • Write, edit, index, or revise a variety of technical, user documentation such as articles, reports, brochures, and / or manuals for a wide range of uses
  • Collaborate with programmers, engineers, and / or product management during design phase to gain an understanding of the product
  • Analyze requirements of project to determine types of publications needed
  • Ensure accuracy and completeness of technical documentation
  • Monitor feedback and update documentation accordingly


Skills and Qualifications:

  • BA / BS degree in English, Communications, Business, or a relevant field
  • Minimum 5 to 7+ years of experience in technical writing with AWS services or similar role working in a corporate enterprise environment
  • Adept research skills to fill in knowledge gaps, clarify ambiguities, and fact-check information
  • Must have experience with confluence
  • Creative background preferred
  • Effective written and verbal communication skills
  • Must be able to communicate on a technical level and be articulate
  • Fluency in technical software and high-tech learning (SaaS software and hardware)
  • Experienced adapting to fast changing requirements
  • Must be able to drive content architecture and its evolution
  • Collaboration skills
  • Data gathering and analysis skills
  • Planning and prioritization skills
  • Researching skills
  • Must have strong attention to detail
  • Analytical skills
  • Proficiency in MS Office


We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.


W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **CompucomStaffing™ Supports Equal Employment Opportunity** CompucomStaffing™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.compucom.com.

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