Customer Service Representative
1 month ago
National Pump Company, headquartered in Glendale, Arizona, is proud to be celebrating over 50 years of delivering vertical turbine pump reliability, dependability and service worldwide. NPC is committed to producing the highest quality product, together with providing our customers with superior customer service and competitive prices.
At NPC, we are seeking an energetic and detail oriented Customer Service Representative to join our support team. This role is ideal for someone looking to start their career in customer service and grow within a supportive and rewarding environment. You will be responsible for assisting customers with inquiries, resolving issues and ensuring a positive customer experience.
Key responsibilities:
- Customer Assistance: Provide prompt, courteous, and efficient support to customers via phone and email.
- Issue Resolution: Identify and troubleshoot customer issues and provide effective solutions.
- Product Knowledge: Develop an understanding of our products and services to assist customers accurately with quoting.
- Record Keeping: Maintain accurate records of customer interactions and transactions using our management system.
- Feedback: Collect and report customer feedback to help improve products and services.
- Team Collaboration: Work closely with others in the department to ensure seamless service delivery and customer satisfaction.
Qualifications:
- High School diploma or equivalent.
- Experience in a customer service or related field is advantageous.
- Strong communication and interpersonal skills.
- Ability to handle customer connections with empathy and professionalism.
- Self-motivated with a positive attitude.
- Time management and organizational skills.
- Experience with the Microsoft suite, business software a plus.
What We Offer:
- Training to equip you with the skills and knowledge needed to succeed.
- Opportunities for advancement within the Company.
- Collaborative and team-oriented work culture.
- Full suite of insurance benefits (Medical, Dental, Vision, Life, Short- and Long-Term Disability).
- Retirement Savings with Company Match plus Age and Service contributions.
- Profit Sharing.
- Stock Purchase program with Company Match.
- Tuition Reimbursement (100%).
- Paid Time Off (Vacation, Sick, Holiday).
If you are ready to start an exciting career and have the drive to provide excellent customer service, we would love to hear from you Apply now.
National Pump Company is an Equal Opportunity Employer.
To learn more about our company, visit our website, www.nationalpump.com.
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