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Benefits Coordinator
2 months ago
Company Overview:
LEVR Health is a leading organization dedicated to delivering exceptional healthcare benefits to working-class employees. Our mission is to provide comprehensive support through telemedicine, Employee Assistance Programs (EAP), and hospital indemnity insurance plans. We are seeking a passionate and proactive Benefits Coordinator to join our team and help enhance our client relations and program effectiveness.
Job Summary:
As a Benefits Coordinator at LEVR Health, you will be instrumental in maintaining strong relationships with our West Coast clients. You will handle data entry and manage social interactions with associates, ensuring that our clients receive top-notch service and support. This role requires a dynamic individual who is willing to travel, engage directly with customers, and work collaboratively with both internal and external teams.
Key Responsibilities:
- Frequently travel by car to client sites throughout the West Coast region.
- Engage face-to-face with customers to address inquiries related to benefits, online portal, and payroll.
- Record feedback from customers and branch Service Coordinators regarding any issues affecting their experience.
- Report and escalate client concerns to the appropriate teams in a timely manner.
- Educate branch Service Coordinators on the LEVR Health program and updates to benefits.
- Identify potential issues impacting customers during branch visits and provide recommend solutions.
- Collaborate with internal and external teams to resolve customer inquiries promptly.
- Efficiently handle inbound and outbound communications via phone and email as needed via call center interface.
- Ensure client satisfaction and deliver expert client support.
Requirements:
- Residence in the LA area.
- Business-level fluency in English and Spanish.
- General understanding of the US healthcare system, including appointment scheduling and insurance coverage.
- Clear and positive communication skills.
- Strong focus on customer satisfaction and exceeding expectations.
- Collaborative and customer-facing demeanor.
- Experience in a corporate environment is preferred.
Perks & Benefits:
- Major Medical Coverage (75% Covered) - Receive substantial medical coverage to support your health and well-being.
- Unlimited Paid Time Off - Enjoy the flexibility of taking time off when you need it, without limits.
- Competitive Bonus Structure - Earn additional rewards through a performance-driven bonus plan.
- Career Development Opportunities - Shape your career path with access to growth and development resources.
- 401k Offered - Plan for your future with a 401k retirement savings plan.