ServiceNow Architect

2 weeks ago


Chicago, United States Quess GTS Full time

Hiring ServiceNow Architect (ServiceNow Knowledge Management & ITSM) role on a 1099 / Corp-to-Corp (C2C) basis. Professionals suitable for the opportunity below may send their up-to-date resumes to Sriram.Parasa@brainhunter.com


Requirement Summary

  • Job Role/Title: ServiceNow Architect (ServiceNow Knowledge Management & ITSM)
  • Job Duration: Initial contract of 4 months (EoY 2024), with good possibilities of further extension.
  • Job Location: We have active requirements in Chicago, IL, and Houston, TX; locations.
  • Remote-Work Options: Can work remotely.


Requirement Summary and Key Skillset for this Role

  • Need a Principal Consultant / EM-SME level resource to support working on a Knowledge Management uplift effort which will require a lot of process definition and coordination.
  • Ideally, has expertise in significant ServiceNow knowledge bases that have evolved over the years.
  • MUST be a ServiceNow Certified consultant, and shall be able to share a screenshot of validated certification(s) - Certified Implementation Specialist (CIS), and ServiceNow Certified Application Developer (CAD) are preferred.
  • At least 15+ years of knowledge base owners across IT and HR are preferred.
  • Need to define knowledge best practices for consumption by ServiceNow Now-Assist (GenAI application).
  • Need to remediate existing knowledge content to align with best practices
  • Need to establish a process to validate the knowledge uplift was done properly
  • Need to establish a governance process moving forward to ensure new knowledge aligns with best practices
  • Need to coordinate effort daily with 20+ teams through to completion
  • Report status to the Program Manager and leadership regularly
  • This position will require solid PM/coordination skills, ServiceNow Knowledge Management, and Governance understanding.


***


How to Apply: Please email me your up-to-date Resume/CV at Sriram.Parasa@brainhunter.com


We appreciate all the applicants' interest in working with us, however, only those candidates shortlisted for the next steps in the hiring process will be contacted.


Brainhunter is committed to providing an inclusive and accessible recruitment process. If you require accommodation at any point during the recruitment process, please reach out directly to the job poster or email aoda@brainhunter.com.


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