Customer Service Sales Support Representative

2 days ago


Houston, United States Hufco Full time

For over 33 years Hufco has been a leader in servicing the entire Gulf Coast Region with Parker fluid power products. Hufco is committed to exceeding customer expectations. We have a broad spectrum of customers over various industries. We are seeking a candidate to fill a Customer Service Sales Support position in our Northwest Houston location. This is an in office position with 8am to 5pm hours of operation.


Responsibilities:

  • Assist customers and outside sales with pricing and delivery information when required
  • Entering part numbers and quotes and orders into the computer system
  • Looking up order status and informing customers of shipments
  • Following up on open quotes and orders with customers and suppliers
  • Offering competitive interchange from other manufacturers to products we represent
  • Entering potential customers and projects into Salesforce
  • Building hose assembly and kits bill of materials based on customer specifications
  • Provide application and product support to customers and outside sales
  • Assist the customers and outside sales team with technical questions
  • Review and approve product applications
  • Review incoming orders for proper product selection and application.
  • Occasional field visits with outside sales team to increase application knowledge
  • Build/develop customer relationships
  • Support outside sales with lead qualification/follow-up as needed
  • Provide sales support as needed

Skills:

  • Strong professional sales, customer service and communication skills (verbal and written)
  • Ability to recognize sales opportunities beyond the customer’s perceived needs or requirements
  • Ability to build and sustain relationships with customers
  • Ability to read, analyze and interpret technical documents and specifications
  • Ability to write and communicate effective business correspondence to sales team and customers
  • Ability to effectively present information and respond to questions from sales team and customers
  • Technical aptitude
  • Previous inside sales experience

Qualifications:

  • 4 year college degree or technical degree preferred
  • Technical sales experience preferred or a minimum of 3 years in customer service environment
  • Strong computer skills required including Microsoft Office 365 and Salesforce
  • Experience with P21 ERP is preferred

We offer a wide range of benefits to all fulltime employees including.

  • ·Medical, dental, vision and life insurance programs and supplemental insurance offered
  • ·401K plan with company contributions
  • · Paid Time Off (PTO) as well as company holidays
  • · Drug and Background screening required
  • Starting compensation $40,000 to $60,000 based on skills and experience


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