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Information Technology Support Analyst
4 weeks ago
Required Qualifications:
- Minimum 1 year of experience within IT Support
- Ability to work 24/7 - any shift
- Strong communication and customer service skills
Preferred Qualifications:
- Experience in a 24/7 production environment
- Strong troubleshooting skills
- Fundamental knowledge of networking -- Routing, Subnets, Communication protocols
- Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power
- Working understanding of AC and DC power
- Familiar with ethernet cable color coding
- Familiarity with ITIL Incident Response methodology and/or ITIL Foundations certification
- AA, BS, or actively pursuing and advanced degree in the technology field
- Network +, Security +, or CCNA, or Microsoft MCP, or MCSA
Day-to-Day:
An employer is seeking several Data Center Support Analyst to sit onsite in Douglasville, GA. This is a market-based position responsible for providing physical and technical support to customers and resources. A solid understanding of Facilities infrastructure, Windows operating systems, PC troubleshooting, and management applications is required. Data Center Support Analysts must be able to demonstrate the ability to represent Insight Global both professionally and technically during interactions with customers and internal resources in a calm and professional manner.
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