Technical Account Manager

2 weeks ago


Douglasville, United States Insight Global Full time

Key Responsibilities:

  • Act as the trusted technology advisor to a base of accounts.
  • Act as single point of contact for all complex support requirements as they pertain to the assigned customers’ environment.
  • Partner with client's Sales to cultivate and capitalize on new opportunities.
  • Assist sales and sales engineering in the development of cost effective, operationally supportable solutions that meet complex customer requirements.
  • Contribute to clients process improvement initiatives tailored to improve customer satisfaction.
  • Analyze performance improvements, risk assessment on customer environment and provide recommendations.
  • Ensure effective ownership, communication, coordination, and facilitation of support service activities between client's departments and strategic accounts.
  • Lead customer requested meetings, quarterly business reviews, and other service and strategic discussions.
  • Represent customer requirements in client's product roadmap discussions and governance meetings.
  • Document and map customer roadmaps to client's pipeline.
  • Identify and lead unique continuous improvement activities in support of customer.
  • Ensure projects are on time, within budget and to satisfaction of client.
  • Ensure complete understanding of project scope by technical teams and client.
  • Coordinate with the technical teams, vendor(s), and client delivery team to ensure the timely delivery of project milestones.


Required Qualifications:

  • B.S. in technical or business-related field
  • 5+ years of experience in technology / operations / design, preferably in the service provider industry
  • Experience in customer facing technology role
  • Experience in Project Management and Planning / Road mapping
  • Excellent communication, presentation & customer service skills
  • Broad based experience in Colocation Infrastructure and customer support
  • Change, Incident and Problem Management expertise
  • Good financial acumen
  • Solutions minded on technology strategies, and IT service provider delivery
  • Strong technical background for developing and selling IT solutions
  • Operational process improvement awareness
  • Ability to guide technical staff in a distributed environment
  • Ability to adapt to an evolving technology landscape
  • Working knowledge of Microsoft Excel, Word and contract management software
  • Flexible schedule and ability to travel
  • A minimum of 30 hours a week will be devoted to work directly related to the Douglasville, GA Data Centers, with your physical presence required at the Douglasville site.


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