IT Support Specialist

2 weeks ago

Clinton, United States Prestage Farms Full time
Company Overview

Prestage Farms is a multi-generational family-owned and operated turkey and pork producer and processor. Although agriculture has changed a lot since 1983 when Prestage Farms was founded by Bill & Marsha Prestage, we still operate our business based on the family values instilled over 40 years ago. Today, we produce and process turkey and pork with a dedicated team of employees and growers across the South, the Southeast, and the Midwest. While Prestage Farms has grown and continues to change—always implementing new innovations in animal care, sustainability, and business operations—our commitment to responsibly producing top-quality turkey and pork endures.

What We Are Looking For

Prestage Farms is seeking a proactive and customer-oriented IT Support Specialist to join our team. The IT Support Specialist will be the first point of contact for employees experiencing IT issues, playing a crucial role in maintaining the operational efficiency of our IT infrastructure and ensuring user satisfaction across all levels of the organization.

Part-Time, Full-Time, and Intern applicants are encouraged to apply. All will be considered based upon qualifications.

Requirements

Responsibilities

Operational IT Support

  • Provide timely and effective support for day to day IT related business problems, including but not limited to hardware, software, network, and other system related issues

User Support

  • Act as the primary contact for all IT support tickets submitted by employees
  • Asses, prioritize, and resolve issues directly or escalate to the appropriate technical teams when necessary

Ticket Management

  • Manage the IT support ticketing system, ensuring that all requests are accurately logged, prioritized according to their urgency and impact on business operations, and resolved in a timely manner

Issue Diagnosis and Resolution

  • Troubleshoot and diagnose IT issues, employing a systematic approach to problem-solving
  • Collaborate with IT and development teams to implement effective solutions

Documentation and Knowledge Sharing

  • Maintain comprehensive documentation of all IT issues, actions taken, and resolutions
  • Contribute to the IT knowledge base by creating user guides, FAQs, and troubleshooting procedures to assist in resolving future issues more efficiently

Collaboration

  • Work closely with various departments to understand their IT needs, providing solutions that support and enhance business processes

Qualifications

  • High School or GED required, but some college education in Information Technology, Computer Science, or a related field is preferred
  • Relevant technical certifications and training are highly regarded
  • Proven experience in an IT support role with a strong understanding of IT operations, systems, and technologies
  • Familiarity with desktop and server operating systems, networking, and common office software
  • Experience with IT ticketing systems and an understanding of ITIL principles is a plus
  • Strong analytical and problem-solving skills, with the ability to quickly diagnose and resolve a wide range of technical issues
  • Excellent verbal and written communication skills, with the ability to explain technical concepts in an easily understandable manner
  • A strong focus on customer service, with a patient and friendly approach to support and training users
  • Ability to adapt to changing technologies and learn new skills as required by the evolving IT landscape

Benefits

What We Offer at Prestage Farms

  • A dynamic and supportive work environment where you can grow your technical and customer service skills
  • The opportunity to play a key role in the operational efficiency and success of our IT infrastructure
  • A competitive salary and benefits package, along with opportunities for professional development and advancement
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources

  • IT Support Specialist

    6 days ago

    Clinton, United States Prestage Farms Full time

    Company Overview Prestage Farms is a multi-generational family-owned and operated turkey and pork producer and processor. Although agriculture has changed a lot since 1983 when Prestage Farms was founded by Bill & Marsha Prestage, we still operate our business based on the family values instilled over 40 years ago. Today, we produce and process turkey and...

  • Peer Support Specialist I

    1 week ago

    Clinton, United States Recovery Innovations Full time

    RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with the Support Specialist, Support, Specialist, Peer, International, Recovery, Healthcare

  • IT Support Specialist

    2 weeks ago

    Clinton, United States Prestage Full time

    Company Overview Prestage Farms is a multi-generational family-owned and operated turkey and pork producer and processor. Although agriculture has changed a lot since 1983 when Prestage Farms was founded by Bill & Marsha Prestage, we still operate our business based on the family values instilled over 40 years ago. Today, we produce and process turkey and...

  • Clinical Triage Specialist

    3 days ago

    Clinton, United States US Derm Support Roles Full time

    Overview Join the forefront of skincare innovation as a Clinical Triage Specialist with Forefront Dermatology! We're seeking a meticulous and compassionate individual to be the first point of contact for patients, providing expert guidance and support in navigating their dermatological concerns. If you're passionate about delivering top-notch patient care,...

  • IT Support Specialist

    4 weeks ago

    Clinton, North Carolina, United States Prestage Full time

    Company Overview Prestage Farms is a multi-generational family-owned and operated turkey and pork producer and processor. Although agriculture has changed a lot since 1983 when Prestage Farms was founded by Bill & Marsha Prestage, we still operate our business based on the family values instilled over 40 years ago. Today, we produce and process turkey...

  • Client Services/Infrastructure Support Specialist

    4 weeks ago

    Clinton, Iowa, United States Hamilton College Full time

    Provide courteous and timely support to Library and Information Technology (LITS) and the Hamilton College community covering a wide range of computing and infrastructure related technical issues. Areas of support include, but are not limited to: hardware/software, network connectivity, identity management, and proper use of technology resources. The...

  • Safety Specialist, Clinton, IA

    2 weeks ago

    Clinton, United States Archer-Daniels-Midland Company - ADM Full time

    The Safety Specialist is responsible for supporting the daily health and safety functions of the plant assisting with the overall performance of the Clinton complex. The Clinton, IA Complex is comprised of a Corn Plant, Bio. Processing, and Cogenerat Safety Specialist, Specialist, Processing, Manufacturing, Safety, Health

  • Transportation Specialist

    1 week ago

    Clinton, United States RI International Full time

    RI International is the leader in Peer-Powered Support to those in crisis for mental health and substance use. Our Mission is to empower people to recover, succeed in accomplishing their goals, find meaning and purpose in life, and reconnect with the Transportation, Specialist, Transport, International, Behavioral Health

  • Environmental Health and Safety Specialist

    1 week ago

    Clinton, United States Koch Industries, Inc. Full time

    Oversees the safety, health & environmental functions for the assigned facility and partners with onsite management and other resources to ensure local program ownership and accountability. Support, implement and maintain the Environmental Management Safety Specialist, Environmental, Mental Health, Health, Specialist, Safety, Manufacturing, Healthcare

  • Prevention Specialist

    1 week ago

    Clinton, United States Area Substance Abuse Council Full time

    Job Type Full-timeDescriptionArea Substance Abuse Council (ASAC) offers meaningful, rewarding work that changes lives and communities. Staff are supported with training and development opportunities at all levels of the organization. If you are looking for a place where you can be passionate about what you do and can grow and advance your career, whether...

  • Prevention Specialist

    2 weeks ago

    Clinton, United States Area Substance Abuse Council Full time

    Job DescriptionJob DescriptionDescription:Area Substance Abuse Council (ASAC) offers meaningful, rewarding work that changes lives and communities. Staff are supported with training and development opportunities at all levels of the organization. If you are looking for a place where you can be passionate about what you do and can grow and advance your...

  • Instrumentation Specialist

    5 days ago

    Clinton, United States Hamilton College Full time

    The Chemistry Department at Hamilton College invites applications for a full-time Instrumentation Specialist beginning July 1, 2024. We seek highly-qualified candidates who have extensive hands-on experience with a wide-range of instrumentation (MS, LC/GC/HPLC, NMR, UV-VIS, IR, fluorescence, DSC/TGA, AA, PXRD, and other common laboratory equipment) to...

  • Instrumentation Specialist

    2 weeks ago

    Clinton, Iowa, United States Hamilton College Full time

    The Chemistry Department at Hamilton College invites applications for a full-time Instrumentation Specialist beginning July 1, 2024. We seek highly-qualified candidates who have extensive hands-on experience with a wide-range of instrumentation (MS, LC/GC/HPLC, NMR, UV-VIS, IR, fluorescence, DSC/TGA, AA, PXRD, and other common laboratory equipment) to...

  • Peer Specialist

    4 weeks ago

    Clinton, United States Compass Health Network Full time

    Due to critical service need of the communities we serve, we are offering a $1,000 sign-on bonus.* We are eager to continue to provide quality and compassionate care in our service areas and need you to make this happen! Peer Specialists ignite the spark of hope that recovery is possible while promoting skills for coping with and managing symptoms and...

  • Outreach Specialist

    6 days ago

    Clinton, United States Elevance Health Full time

    Outreach Specialist Location: Community based position in Prince George's County, MD The Outreach Specialis t is responsible for serving as the initial and main point of Field contact between the Company and current and potential members. How you will make an impact: Responds to telephone, written, and in-person inquiries and initiates steps to assist...

  • Technical Platform Support Specialist

    2 days ago

    Chelsea and Clinton, United States Spino Inc Full time

    Technical Platform Support Specialist (with UI Design Experience)New York City (Onsite/Hybrid)Full Time RoleMinimum Requirements:· Proven ability to learn technical concepts and tools quickly, with a background in UI design.· Prior experience in technical support, preferably in a B2B or SaaS/PaaS environment.· Familiarity with technical writing, including...

  • Outreach Specialist

    1 week ago

    Clinton, Iowa, United States Elevance Health Full time

    Outreach SpecialistLocation: Community based position in Prince George's County, MDThe Outreach Specialis t is responsible for serving as the initial and main point of Field contact between the Company and current and potential members.How you will make an impact: Responds to telephone, written, and in-person inquiries and initiates steps to assist regarding...

  • Outreach Specialist

    3 days ago

    Clinton, United States Elevance Health Full time

    Outreach Specialist Location: Community based position in Prince George's County, MD The Outreach Specialis t is responsible for serving as the initial and main point of Field contact between the Company and current and potential members. How you will make an impact: Responds to telephone, written, and in-person inquiries and initiates...

  • Social Science Empirical Research Specialist

    2 weeks ago

    Clinton, Iowa, United States Hamilton College Full time

    DetailsPosted: 19-Nov-23Location: Clinton, New YorkSalary: OpenCategories:Academic/Faculty AffairsStaff/AdministrativeInternal Number: E22606B7-2C59-440E-BC2CE3C8745FEF87The Social Science Empirical Research Specialist works with faculty to support student learning of data research techniques and statistical analysis as used in the social sciences. The...

  • Social Science Empirical Research Specialist

    2 weeks ago

    Clinton, Iowa, United States Hamilton College Full time

    DetailsPosted: 26-Nov-23Location: Clinton, New YorkSalary: OpenCategories:Academic/Faculty AffairsStaff/AdministrativeInternal Number: 93962AFF-1E1A-4C05-B9E440A08D92205BThe Social Science Empirical Research Specialist works with faculty to support student learning of data research techniques and statistical analysis as used in the social sciences. The...