Technical Support Specialist

1 month ago

Cincinnati, United States iFuse Solutions Full time

iFuse Solutions is seeking a Technical Support Specialist to provide advanced computer support in Cincinnati, OH. This role involves managing computer systems, and peripherals, and providing in-house support for end-users. The position is desk-side support and requires an on-site presence supporting various facilities in the Greater Cincinnati area. This role is a direct hire position for an individual looking to join a growing IT organization that has opportunities for advancement, a great culture, exciting benefits, and an employee stock option plan.


PRIMARY RESPONSIBILITIES

  • Build and maintain relationships with clients and other team members
  • Perform software/hardware upgrades
  • Install, maintain, and repair, desktop hardware, network equipment and PC peripherals
  • Maintain daily service calls and meet requested SLA time frames based on client expectations
  • Provide detailed progress updates in a timely and accurate manner
  • Perform routine maintenance following company and vendor standards
  • Work to ensure physical cabling infrastructure meets desired standards
  • Participate in equipment liquidations


KNOWLEDGE AND SKILL REQUIREMENTS

  • Display a professional, reliable, trustworthy, and positive demeanor.
  • Possess ability to troubleshoot, diagnose and solve problems as well as document all steps taken for resolution including use of an internal ticketing system
  • Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background.
  • Have organizational skills with strong orientation to detail and ability to follow-through on tasks
  • Understand varying versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy
  • Have experience with Microsoft Office applications.
  • Comprehend networking protocols and concepts such as TCP/IP addressing, and
  • VLANS.
  • Be familiar with network-based PC operating system deployment
  • Possess ability to maintain confidentiality of information accessed, processed, or stored
  • A+, Network+, MTA, MCSA certifications are desirable.
  • Able to:
  • work and adapt in an evolving-priority environment.
  • follow processes and protocols.
  • meet deadlines and to manage multiple tasks simultaneously.
  • ensure physical cabling meets desired standards.
  • learn software tools/applications (e.g., asset tracking and ticketing system)


WORKING CONDITIONS + REQUIREMENTS

Working conditions are normal for an office environment and will require:

  • Reliable transportation, valid driver’s license, and valid vehicle insurance.
  • Local travel and occasional travel to other parts of Ohio or out of state.
  • May require occasional evening and weekend work.
  • Must be able to lift/carry 50 lbs.
  • May occasionally require work weeks over 40 hours

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