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Technical Support Specialist

5 months ago

Cincinnati, United States Quest IT Solutions Inc Full time

Role: Alogent Support Specialist

Location: Cincinnati, OH (day 1 onsite)


Job Description:

Experience: 8+ Years

Responsibilities:

Having 5+ years of implementation/development/support experience on alogent Products like

Alogent interactive capture(AIC) , Alogent Payment Gateway(APG), Alogent Warehouse (AWARE)

Microsoft SQL Server databases.

working knowledge of scanners and interaction of alogent Products

Supporting integrations with SOAP and RESTful web services

Document Recognition software Orograph Preferred.

Experience installing, configuring, and troubleshooting Windows-based financial software and CI/CD Pipeline.

Windows operating systems in a network environment

Windows Active Directory permissions

Internet Information Services (IIS)

Microsoft SQL Server databases

General communication knowledge such as HTTP, TCP, SMTP, POP

Specific experience implementing or maintaining Branch banking, Teller Transaction and item/check processing solutions.

Excellent analytical skills with the ability to resolve complex client problems and/or situations.

Self-starter with the proven ability to identify what needs to be accomplished as well as prioritize and deliver multiple tasks concurrently.

Ability to communicate with others of varying technical ability in a clear and professional manner.

A team player with strong relationship building skills.

Ability to manage changing priorities and multiple projects/tasks simultaneously.

Superior oral and written communication skills with the proven full software development life-cycle experience in agile.