Director, Franchisee Training

3 weeks ago

Frisco, United States KidStrong Full time



Are you looking for that workplace where you can be part of a fun, energetic, and professional team that loves what they do? Our corporate office is rapidly growing and we are looking for a Director of New Center Opening to join our Operations Team.


WHO WE ARE:

KidStrong is athletic play for kids ages 1-11 that uses certified coaches to help kids build the skills they need to become stronger and more confident. KidStrong is growing and we're looking for talented, enthusiastic professionals who are passionate, energetic, and excited to engage with families to make an impact on children's lives.


The Director of Training & Development is a “roll up your sleeves” Leader in a lean, fast-paced environment, creating learning plans, developing training, and delivering training to our Developers (franchisees) and their Center Teams. This is a player/coach role and will oversee the Training & Certifications Team and design and deploy initiatives that enable and support KidStrong Nation. In this highly dynamic and visible role, reporting to the VP, Franchise Operations, you will be creator, builder, program designer, and leader. You will need to be an independent self-starter and builder while connecting key initiatives directly to the actual operations of the business.


Key Responsibilities: 

  • Design & Create Training Programs: 
  • Develop and lead a fully integrated franchise training and development program with innovative, effective, and engaging content using a variety of learning modalities, including but not limited to, eLearning and Instructor-led training.
  • Analyze, design, develop, implement, and evaluate franchise training and development programs and instructional content focused on customer service, leadership, and operational excellence.
  • Assess and re-shape curriculum and tools for training programs as needed and implement controls to ensure content accuracy.
  • Execute innovative training best practices measured by key business results, member retention, and talent development.
  • Develop and report on key learning metrics to demonstrate learning effectiveness.
  • Develop and manage certification programs required for KidStrong Nation.


  • Ensure Smooth Execution of Training & Certification Programs: 
  • Draft detailed training schedules to ensure timely and efficient training sessions for all incoming franchisees and their teams.
  • Oversee the logistics of training sessions, including coordination with trainers, securing training materials, and ensuring that all participants have a seamless training experience.


  • Continually Monitor, Assess, and Evaluate Training Needs: 
  • Conduct regular assessments to identify training needs and gaps within the franchise network, and update training programs accordingly.
  • Monitor and evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, making improvements as necessary.


  • Practice Your Craft: 
  • Lead and facilitate training sessions as needed, providing hands-on instruction and support to franchisees and their teams.
  • Become and remain engrained in and certified in all Center operations. 


Requirements & Education:


  • Minimum of eight years' experience in end-to-end designing, developing, facilitating, and analyzing multi-unit training, customer service, learning and development programs, with at least five years in a leadership role
  • Experience and willingness to facilitate training directly to small, and larger audiences
  • Clear and succinct communication in a variety of settings and styles and have the ability to convey information to others so that messages are understood, and outcomes delivered. 
  • Embrace a disciplined approach to planning and prioritizing short and long-term objectives, and will be skilled at filtering and disseminating best practices.
  • Demonstrated leadership ability, including mentoring and change management.
  • Proficient with Google Office (Gmail, Sheets, Slides, Doc) and Learning Management Systems. 


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