Voip Engineer

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Jersey City, United States Pinnacle Group, Inc. Full time

W2 - ONLY


Must Have: Voice and Video exp, Cisco, Ribbon SBC, Video with Zoom etc


Operations/Migrations experience

Voice infrastructure background

Migrating to cisco voice manager


  • Ability to consultatively articulate complex technical findings to more experienced management in clear, concise, understandable terms.
  • Proficient knowledge and understanding in the following key areas:
  • Hardware Architecture (performance testing, monitoring, operations)
  • Hardware Benchmarking (Agile, program managements, network management)
  • Design (compliance, security)
  • Network Engineering (planning, provision)
  • Proficient in more than one specific infrastructure technology
  • Executes against understanding of best practices and client policies.


Roles and Responsibilities:

  • Configure and maintain Voice and Video communication systems, provision new user accounts and provide support.
  • Diagnose and resolve VOIP related issues, including call quality problems, call drops, connectivity issues.
  • Monitor network traffic to identify and resolve performance bottlenecks, generate health and call statistic reports.
  • Implement and enforce security measures to protect the VOIP system.
  • Provide training and tech support to end-users, assisting phone configuration and troubleshooting.
  • Maintain comprehensive documentation of configuration, changes, troubleshooting procedures.
  • Collaborate with service providers and vendors for support, maintenance, upgrades.


Technical Skills:

  • VOIP Protocols: In-depth knowledge of VOIP protocols like SIP (Session Initiation Protocol), RTP (Real-time Transport Protocol), Codecs, SIPREC, WebRTC
  • Network Configuration: Proficiency in configuring and troubleshooting network equipment, including routers, switches, and firewalls.
  • VOIP Software and Hardware: Familiarity with VOIP systems and platforms, such as Cisco CallManager, Asterisk, or other VOIP solutions.
  • Quality of Service (QoS): Understanding of QoS principles, MOS to ensure voice quality over IP networks.
  • Security: Knowledge of VOIP security best practices and the ability to identify and address security vulnerabilities.
  • Troubleshooting: Strong troubleshooting skills to diagnose and resolve VOIP issues promptly. Familiarity with tools like Wireshark, Splunk,
  • Communication: Excellent communication skills are essential for interacting with end-users and providing clear instructions and support.
  • Problem-Solving: Strong problem-solving skills to identify and resolve technical issues.
  • Teamwork: Collaborative attitude to work with other IT professionals and support teams.
  • Customer Service: A focus on providing excellent customer service is often crucial, as VOIP Support Engineers may deal with end-users experiencing voice quality issues.

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