System Reliability Engineer

4 weeks ago

St Louis, United States Fulcrum Digital Inc Full time

Who are weFulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, health care, and manufacturing.

The RoleProvide L2 support to production systems like applications, databases, middleware components, infrastructure, and network componentsManage production incidents end-to-end within defined SLAs focusing on resolution rather than who caused it.Interact with various stakeholders such as Release managers, program leads, service managers, development and test leadsReview operational readiness requirements such as monitoring and alerting, log rotation and resilience of the components, and report the gapsProvide pre-implementation support with activities such as release notes review and implementation dry runs.Protect production components by running health checks, and monitoring latency and memory utilization.Automate day-to-day activities and propose changes that improve reliabilityParticipate in CAB and provide feedback on change requestsSupport the DevOps team in testing the promoted pipelines and suggest automation of configuration items.Practice incident management best practices and perform RCA.Participate in disaster recovery tests and operational acceptance testsAnalyze the technology stack that makes up the product and optimize the recovery time objective.Work with team members spread across time zonesShare knowledge, document improvements, and mentor junior resources

RequirementsDeployments MTF/ProdMaintenance items (including stop/start, Disaster Recovery-related activities, etc.)MonitoringSupport TRTsIncident creationCR for changes in MTF/Prod

SkillsLinux & Shell ScriptingITIL / ITSMPL/SQLSQLApplication TroubleshootingTicketing incident/problem management tool - RemedyMonitoring Tool - Splunk (preferred), Dynatrace (preferred), or any other monitoring toolJenkins- CI/CD - good to haveGroovy - good to haveAny Cloud - AWS / Azure / PCF - good to haveGit basic/bit bucket - good to haveEven Framework architecture - good to haveAnsible/Chef – good to haveDev-ops Basics - CI-CD Basics, Overview of git, Bit bucket, SonarQube, Fortify, CI(Jenkins), ARA, Saltstack, Chef, Artifactory, MC DevOps Toolchain

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