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Client Services Receptionist

3 months ago

Memphis, United States Creative Co-Op, Inc. Full time

We are currently searching for a Client Services Receptionist in our Memphis office to be responsible for the front office as well as administrative duties as assigned. Coordinate various office activities and support services for general administration and customer service.


Creative Co-Op, Inc. (www.creativecoop.com) is a leading importer and distributor of gift and home decorative accessories. We work with over 15,000 boutique specialty stores in North America, Fortune 500 national retailers and major eCommerce partners. Headquartered in Memphis, TN the company has hundreds of employees globally with offices and showrooms in Portland, Atlanta, Dallas, Las Vegas, and China.


Creative Co-Op is the cornerstone division of Regent Holding Company whose global brands also include Illume (www.illumecandles.com) based in Minneapolis, MN and Bloomingville (www.bloomingville.com) based in Ikast, Demark. Regent’s growth is backed by Freeman Spogli & Co. (www.freemanspogli.com), a leading private equity firm dedicated to investing in the consumer and distribution sectors.


We are looking for dedicated, high energy creative individuals who want to join an industry leader undergoing rapid growth and expansion. We look for people who embody an entrepreneurial spirit and are drawn to our Core Values:


· Think First – We validate gut instincts with facts.

· Act The Right Way – Our integrity has been built over decades and can be lost in seconds.

· Care About More Than Yourself – We are passionate. We show that passion through fierce commitment to our customers and colleagues.

· Embrace Evolution – We are hungry for improvement and never satisfied with the status quo.


Primary Responsibilities:

· Retrieve company E-Faxes. Direct to proper person.

· Distribute Claims Email Inbox

· Distribute CS, BV, and Illume emails

· Update incorrect Customer Information both in Apprise and re-send invoices as returned.

· Provide copies of invoices and set up correct contacts in Customer Maintenance – all 3 brands.

· Catalog Orders and place appropriate catalog into pre-addressed envelope; affix correct postage and mail.

· Compile and input data for Operations KPI reporting. – FEDEX & UPS discrepancies

· Update Customer Maintenance with Accessorials as needed

· Assist CSR team with order entry, catalog requests, sending copies of invoices and setting up customer accounts, website trouble shooting via customer emails.

· Assist CS Manager with Order Management responsibilities.

· Responsible for performing Website Administration duties as needed.

· Oversee and manage all incoming and outgoing mail

· Responsible for maintaining/stocking beverages in conference rooms

· Greeting visitors and overseeing all front end office duties as assigned.

· Other duties as assigned by customer service management.


Knowledge, Skills, Abilities Required:


Education: College degree or high school graduate with a minimum of 4 years of administrative, general bookkeeping or accounts payable/assistant experience.

Experience: Overall knowledge of general office management.

Working knowledge of mail processes such as postage machine, Federal Express and UPS.

Skills: Excellent phone etiquette with clear diction and pleasant phone voice.

Excellent written and verbal communication skills.

Possess exceptional interpersonal communication skills.

Possess strong Excel spreadsheet management skills.

Customer service driven.

Punctual.

Strong planning and organizational skills with the ability to multi task.

Professional appearance and manner.

Ability to work independently with minimum supervision and work collectively with the administrative and customer service team.

Ability to prioritize, organize and execute plan under time restraint without immediate supervision.

Computer literate, specifically MS Office