Customer Service Representative

2 weeks ago

San Jose, United States Azazie, Inc. Full time

About Us:

AZAZIE stands as the leading direct-to-consumer (DTC) e-retailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion, ensuring that all dresses, available in sizes 0-30, are meticulously cut and sewn to order. Explore our website, where you'll find hundreds of bridal and bridesmaid gowns and dresses, spanning over 80+ enticing color options.


Job Summary:

Azazie is looking for a self motivated and driven Customer Service Representative to join our growing team In this role you will be responsible for providing a positive and efficient customer experience by educating customers on product knowledge, policies and services. We are seeking out top talent candidates that are highly engaged with our customers by productively providing the solutions in response to questions, concerns, and complaints through our chat, phone and email channels.


*Please note:


We are only recruiting local candidates at this time to accommodate a hybrid-based schedule. The employee will come into San Jose location 3 times a week


Schedule:


  • Tuesday - Saturday 8:00AM - 5:00PM
  • Sunday - Thursday 7:00AM - 4:00PM


Responsibilities:

As a Customer Service Representative, you'll be an important part of our growing team You will be set up for success in meeting the following requirements for this role:

  • Proficient in supporting our customers via phone, chat and email identifying their needs, complaints, or other issues and providing solutions and support as needed.
  • Proactively monitor and de-escalate situations involving unhappy customers by clarifying the information, communicating best next steps and providing solutions within 24-48 hours.
  • Responding efficiently and accurately to customers through showing Azazie cares, listening to their concerns and ensuring they have a memorable experience shopping with us.
  • Navigate knowledge based platforms within: AI Intercom, Company Website, Content Management System, ERP and Happy Returns.
  • Strong attention to detail with ensuring accuracy in information provided and in recording customer details in order to maintain customer satisfaction and resolve issues effectively.
  • Competency and initiative to meet and exceed the department metrics and individual performance goals.
  • Implementation of utilizing software, databases, and tools appropriately to provide exceptional customer service within our DTC industry.


Skills/Talents you have:

  • Analytical, problem solver and critical thinker.
  • Ability to manage multiple channels of communication, tickets and customer conversations leading with Azazie cares and empathy.
  • Team player that is willing to take initiative to support customers, other agents and supervisors.
  • Adaptability to thrive in a fast-paced ever changing work environment.
  • Aptitude in maintaining comprehensive knowledge of the AZ CS policies, procedures and SOPs for our customers.
  • Positive attitude with a desire to learn and share ideas in a collaborative work environment.
  • Clear and concise communicator within customer interactions and across different departments.
  • Ability to build positive and long term customer relationships that reflect in positive customer satisfaction survey results.
  • Excellent time management skills.
  • Customer-focused with strong interpersonal and tech savvy skills.


Qualifications:

  • Customer Service Experience: 1 year (Preferred)
  • Fluency in English. Additional languages is a plus, but not required (please note if you have skills in Spanish, Mandarin, or French in your application)
  • Experience with AI Intercom, Slack or other CRM software is a plus.
  • Experience navigating websites/browsers and using chat software (ex./ Slack); quickly navigating. between chat and other company tools such as our CRM and phone software.
  • Excellent written and oral communication skills.
  • Proficient in Microsoft Office (Word, Excel, Outlook, and PowerPoint) as well as Google Docs.
  • Customer-focused and can demonstrate mastery of customer service skills.
  • Ability to maneuver between multiple tasks.


Benefits:

  • Free snacks and drinks in office
  • Company engagement events
  • Gym access in San Jose office building
  • Monthly departmental CS appreciation lunches


Physical Requirements: While performing the functions of this job, the employee is regularly required to sit; frequently required to talk or hear; and occasionally required to stand, walk, use hands to finger, handle, or feel, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close, distance and color vision.


Azazie, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Azazie, Inc. complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  • Customer Service Representative

    5 months ago

    San Jose, United States Pool Full time

    The Customer Service Representative (CSR) empowers our customers to build, manage and grow successful landscape businesses, by generously sharing product knowledge, providing recommendations that will improve their bottom line, demonstrating exceptio Customer Service Representative, Customer Service, Representative, Sales, Business Partner, Retail

  • Customer Service Representative

    4 months ago

    San Jose, United States Medical Professionals Full time

    We are looking for an upbeat, dynamic, and friendly Customer Service Representative to join us. This rewarding position will maximize your strengths and skills while helping others live healthier, longer lives. This position is a great opportunity fo Customer Service Representative, Customer Service, Representative, Retail, Staffing

  • Customer Service Representative

    2 months ago

    San Jose, United States Vulcan Materials Full time

    Respond to Customer Inquiries. Interact with customers on the phone and satisfy their requests for building products. When appropriate, ensure customers are aware of the value added products we offer. Input and Update Building Product Orders. Input o Customer Service Representative, Customer Service, Representative, Manufacturing, Retail

  • Customer Service Representative

    1 month ago

    San Jose, California, United States Domino's Pizza LLC Full time

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, ensuring that their needs are met and exceeded.Key...

  • Customer Service Representative

    3 weeks ago

    San Jose, United States Agorapulse Full time

    Agorapulse is a leading Social Media Management platform that enables agencies, businesses and marketers to manage all their social media messages, schedule and publish content, identify key influencers, monitor social channels, and get stunning reports - all in one easy to use dashboard.With more than 8000 customers worldwide, Agorapulse is a profitable...

  • Customer Service Representative

    1 month ago

    San Jose, California, United States Public Storage Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and contributing to the growth and...

  • Customer Services Representatives

    1 month ago

    San Jose, United States Federation of Italian American Organizations of Brooklyn Full time

    Customer Services Representatives - Marketing DepartmentWe are seeking Customer Services Representatives to join our Marketing department at the Federation of Italian American Organizations of Brooklyn. As a Customer Services Representative, you will play a key role in providing exceptional service to our clients and supporting our marketing initiatives. ...

  • Customer Service Representative

    6 months ago

    San Jose, United States FASTSIGNS Full time

    Get involved in the fast-paced sign and graphic design industry by joining the #1 sign franchise in the USA. FASTSIGNS of San Jose is looking for a creative, personable and outgoing customer service representative who can manage signage and design projects from concept to creation. Primary Responsibilities Include: Serve as the first point-of-contact for...

  • Customer Service Representative TEMP

    5 months ago

    San Jose, United States Connecticut Water Full time

    Job Title Customer Service Representative TEMP | Requisition ID req642 Type of Employment Temporary Employee | Job Openings 0Compensation Range 0.00 - 0.00 | Compensation Type Hourly Wage Founded in 1866, San Jose Water Company is an investor owned water company headquartered in Silicon Valley. With a service area of 140 square miles, it is one of the...

  • Customer Service Representative

    3 weeks ago

    San Jose, United States AZAZIE INC Full time

    About Us: AZAZIE stands as the leading direct-to-consumer (DTC) e-retailer, providing an array of bridal gowns, bridesmaid dresses, evening wear, and accessories. Designed in Los Angeles, AZAZIE disrupts the traditional wedding industry by presenting made-to-order gowns at an affordable price point. The brand is dedicated to promoting body-positive fashion,...

  • Customer Service Representative

    5 months ago

    San Jose, United States FastSigns Full time

    Get involved in the fast-paced sign and graphic design industry by joining the #1 sign franchise in the USA. FASTSIGNS of San Jose is looking for a creative, personable and outgoing customer service representative who can manage signage and design projects from concept to creation. Primary Responsibilities Include: Serve as the first point-of-contact for...

  • Customer Service Representative

    2 months ago

    San Jose, United States FastSigns Full time

    Get involved in the fast-paced sign and graphic design industry by joining the #1 sign franchise in the USA. FASTSIGNS of San Jose is looking for a creative, personable and outgoing customer service representative who can manage signage and design projects from concept to creation. Primary Responsibilities Include: Serve as the first point-of-contact for...

  • Customer Services

    2 months ago

    San Jose, United States Della Infotech Full time

    Job Description: Job Summary: Interacts with a company's customers to provide them with information to address inquiries regarding products and services Primary Responsibilities: •Deal with and help resolve any customer complaints. •Responsible to handle all complaints in accordance with the company's guidelines and policies. •Representatives may...

  • Customer Service Representative I

    6 months ago

    San Jose, United States CareerBuilder Full time

    FLSA Status: Non-Exempt Department: Customer Service Reports To: Supervisor, Customer Service Employee Unit: Employees in this classification are represented by Service Employees International Union (SEIU) Local No. 521 GENERAL DESCRIPTION OF POSITION The Customer Service Representative I answers inbound calls and makes outbound calls to support Customer...

  • Customer Service Representative

    6 months ago

    San Jose, United States Heilind Electronics Full time

    Job DescriptionJOB SUMMARY The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization....

  • Customer Service Representative

    2 months ago

    San Jose, United States Community Choice Financial Family of Brands Full time

    Overview: At California Check Cashing Stores, we’re more than a financial service provider; we’re a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, you’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base,...

  • Customer Service Representative

    2 months ago

    San Jose, United States Community Choice Financial Family of Brands Full time

    Overview: At California Check Cashing Stores, we’re more than a financial service provider; we’re a trusted ally for hard-working customers who are seeking quick and reliable financial solutions. As a Customer Service Representative, you’ll play a pivotal role in our fast-paced environment by building connections with our diverse customer base,...

  • Customer Service Instant Return Representative

    1 month ago

    San Jose, United States Hertz Full time $21

    Pay: $21/HRThe Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers.  This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their...

  • Customer Service Representative

    1 month ago

    San Jose, California, United States Savers | Value Village Full time

    About UsSavers | Value Village is a purpose-driven company that champions reuse and inspires a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations.Job SummaryWe are seeking a Customer Service Associate to create an awesome experience for...

  • Lead Representative, Customer Service

    2 months ago

    San Jose, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are looking for a Lead Representative for Customer Service, based in San Jose, California. The job function involves offering top-notch customer service while supporting our field assets program. This role offers a long-term contract employment opportunity. Responsibilities include:• Handling and resolving customer...