Director of Patient Care Services

3 months ago

Westerville, United States Mount Carmel Health System Full time

Note: This position will oversee the Critical Care units at Mount Carmel St. Ann's as well as the inpatient units for Mount Carmel Dublin opening in April of 2025.


Position Purpose:

In accordance with the Mission and Guiding Behaviors; the Director, Patient Care Services works collaboratively with all members of the healthcare team to provide administrative support and direction to a group of managers within Patient Care Services. Responsible for quality and standards of patient care, performance improvement, program management, business operations, budget and resource utilization, and management development for designated areas. Functions within the standards, policies, procedures, and guidelines of the Organization.


What You Will Do:

  • Leadership Competencies are the required skills, knowledge, and attributes of leaders. They are principles that guide leaders toward the performance and accountabilities expected of them every day.
  • Managing Performance: Provides coaching, support, guidance, and developmental opportunities for managers in designated areas; evaluates performance in terms of skills, knowledge, ability, and productivity. Develops managers to effectively recruit, develop, counsel, manage and retain staff. Supports fair and consistent Human Resource policy execution.
  • Collaborates with all disciplines on the healthcare team and within the Organization to develop goals and objectives, performance targets and business and strategic plans as appropriate for designated areas. Develops new programs in response to identified community, organizational and/or patient needs.
  • Ensures financial performance and profitability of designated areas through the development and monitoring of the operating and capital budgets and department contracts in accordance with the Finance Department’s standards.
  • Oversees and directs quality monitoring for designated areas, focusing on optimal patient outcomes, regulatory, compliance, risk management, and continuous quality and process improvement.


Minimum Qualifications:

  • Education: BSN or Master's degree in Healthcare related field or MBA with Health related focus.
  • Licensure / Certification: Active RN License to practice State of Ohio
  • Experience: Five years recent healthcare experience, with three years in first line management preferred.
  • Effective Communication Skills
  • Evidence of effective leadership and management abilities.


Position Highlights and Benefits:

  • Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.
  • Retirement savings account with employer match starting on day one.
  • Generous paid time off programs.
  • Employee recognition programs.
  • Tuition/professional development reimbursement.
  • Relocation assistance (geographic and position restrictions apply).
  • Discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing.
  • Employee Referral Rewards program.
  • Mount Carmel offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday. You deserve to get paid every day
  • Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.


Ministry/Facility Information:

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our four hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If you’re seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You

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