Technical Support Engineer

2 weeks ago

Cary, United States HCLTech Full time

HCLTech is looking for a highly talented and self- motivated SL2 Technical Support to join it in advancing the technological world through innovation and creativity.


Job Title: SL2 Technical Support

Job ID: 1420562BR

Position Type: Full-time

Location: Cary, NC, USA (Hybrid)


Responsibilities:

o The primary responsibility of the candidate will be to provide fast-paced SL2 technical support for all applications used by the Standard Settlement Instructions application under Regulatory Cross Product Technology.

o There is a significant amount of day-to-day relationship management involved in this role to provide excellent service, concentrating especially on the values core to the bank.

o Work with wide cross section of teams, including SL3, Development and central platform teams, effectively manage their expectations.

o Ensuring application monitoring is kept in line with application releases and change.

o Ownership of problem tickets that have been raised for application set.

o Collaborate with technology partners to provide resolution for open problems or ensure that the appropriate parties have been tasked with doing so.

o Ensures PIR reporting and Root Cause Analysis

o Assists with the implementation of agreed remedies and preventative measures.


Must Have:

• 12+ years extensive experience in IT delivery in a large enterprise working on mission-critical IT systems support (Having Java development experience is an advantage)

• Working experience in financial institution (must) in providing IT support and dealing with business users on support or requirement gathering

• Domain knowledge in developing/supporting Standard Settlement Instructions (SSI) application catering OTC Collateral & FX products.

• Working Experience in Oracle RDBMS, Unix/Linux environment, Control-M and Monitoring tools like Geneos, AppDynamics,Splunk, New Relic

• Strong Scripting Experience in Groovy, Shell, Java or Python

• Working Knowledge of Oracle Management, SQL scripts, performance mgmt.

• Strong knowledge of configuration management tools like Ansible (preferred)

• Demonstrable Site Reliability Engineering extensive experience

• Experience in Prometheus/Grafana monitoring stack

• Work with teams across countries, regions and time zones with a broad range of cultures and technical expertise.

• Ability to manage ambiguity, risk, and changing direction of projects and strategies.

• Ability to work in a fast-paced environment with competing and alternating priorities with a constant focus on delivery.

• Ability to balance business demands and IT fulfilment in terms of standardization, reducing risk and increasing IT flexibility.

• Experience of working in a delivery model based on agreed Service Level agreements and working to continuously improve the efficiency and quality of service delivered.

Nice To Have

• Exposure to Agile Framework and Agile way of working

• Exposure to tools like JIRA, Bit Bucket/GitHub, Confluence, TEAMCITY/Jenkins/Artifactory/Sonar

• GCP familiarity or even Associate Engineer Certification



· In addition, this position qualifies for benefits like health insurance, paid time off (PTO), 401(K). Exact compensation may vary based on skills, experience, education, and/or to comply with federal or state law.


How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.


Equality & Opportunity for All

Representing 165 nationalities across the globe, we pride ourselves on being an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law.

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