Service Manager
1 month ago
Action Group Staffing is hiring a Service Manager for a local company with a global name.
Purpose of Position: Responsible for leading the service team to deliver exceptional customer support and ensure the efficient operation of manufacturing equipment.
Essential Functions and Responsibilities:
· Lead and manage the service department
· Establish and oversee premium service standards and procedures to ensure consistent and efficient service delivery
· Contact the customer base to ensure service needs are met
· Coordinate service calls to utilize company assets and time efficiently
· Monitor and evaluate the service team's performance, providing regular feedback, coaching, and recognition to drive individual and team excellence
· Ensure timely and accurate completion of service requests, work orders, and documentation, maintaining high attention to detail and quality
· Collaborate with other departments to develop and implement strategies to improve customer satisfaction, increase service efficiency, and achieve business objectives
· Manage inventory of service parts and tools, ensuring availability for efficient service delivery
· Stay up to date on industry standards and any innovations, materials, tools, and /or processes that can benefit the company
· Ensure all service personnel receive ongoing training on equipment, safety protocols, and customer service best practices
Qualification:
· 5+ years of experience in a service management role within the manufacturing industry
· Strong technical background with knowledge of manufacturing equipment and processes
· Excellent leadership and interpersonal skills
· Proficiency in service management software and Microsoft Office Suite
· Ability to analyze data and generate reports for decision-making
Preferred Competencies:
· Strong conflict-resolution and decision-making skills
· Ability to manage customer relationships effectively and professionally
· Proficient in troubleshooting and resolving technical issues
· Strong organizational skills with the ability to manage multiple projects and priorities simultaneously
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