Payment Research Specialist

2 months ago


Chicago, United States William Everett Full time

Qualifications:


  • Researching and resolving discrepancies for motorists concerning payments that were processed.
  • Creating and tracking reports in Excel regarding no No-information payments.
  • Communicating and following up with the customer via email regarding payment inquiries.
  • Use payment research software to accurately support payment research requests from motorists and other requestors.
  • Utilize document encoding software to accurately capture payment information and review results via a workstation monitor to ensure image quality.
  • Utilize credit card authorization software and follow document control and business process processes and procedures related to credit card information security requirements.
  • Complete daily deposits for submission to financial institutions
  • Possess fast, accurate keyboarding skills (general typing and data entry)
  • Experience with writing and maintaining operations process documents
  • Be highly organized and work under time constraints continuously and steadily while paying close attention to detail to meet payment processing deadlines.
  • Pack documents into storage boxes after processing and label them according to document type and date. Must be able to place storage boxes weighing up to 25 lbs. into a secured storage area.
  • Complete daily scanner equipment maintenance, including regular cleaning, calibration, and replacement of simple parts.
  • Follow the appropriate business operations processes and procedures to complete work assignments accurately and within approved guidelines.
  • Commit to minimal absenteeism and maintain an excellent attendance record.
  • Be production-oriented and comfortable working to meet daily processing goals and targets. Also, be willing to sit for the entire shift, pay close attention to detail, and focus on repetitive tasks.
  • Possess basic computer skills, including working knowledge of the Windows operating system; starting and stopping various software applications; opening, closing, and saving electronic files; and utilizing mouse and keyboard for basic functions.
  • Have general knowledge of other office equipment including printers, copy machines, and fax machines.
  • Be willing to complete special assignments or assist in other areas of the project based upon availability and fluctuation in volumes.


Requirements:


  • High School Diploma or equivalent required.
  • Experience in finding resolution to customer disputes.
  • Experience in providing face-to-face and over-the-phone customer service.
  • Excellent interpersonal communication skills, written and oral.
  • Intermediate computer knowledge.
  • Possess a positive attitude and pay close attention to detail.


Additional requirements:


  • Must be able to pass a criminal background check.
  • Must be able to wear appropriate professional dress to work each day.
  • Must be prompt and reliable.
  • Must possess integrity and honesty.
  • Must possess a high degree of patience and empathy for others.
  • Must be flexible.
  • Must be authorized to work in the US for any employer.
  • Must live in the Chicagoland area.


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