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Product Manager- Payment Operations

4 weeks ago

Chicago, United States SpotOn: Product Full time
Job DescriptionJob Description

At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.

Recently, SpotOn was:

  • Named one of Fast Company's Most Innovative Companies of 2024
  • Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row
  • Selected as the Best Overall Restaurant POS by NerdWallet
  • Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

We're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.

That's where you come in.

Product Manager: Payment Operations

Locations: Chicago, IL; San Francisco, CA; Detroit, MI; Jacksonville, FL; Atlanta, GA

The Role

We are seeking an experienced Product Manager who is passionate about the payments industry, building innovative products, and making a significant impact on a wide range of businesses in the hospitality space. As a Product Manager for Payment Operations, you will play a crucial role in shaping the future of payment solutions, enabling seamless transactions for millions of merchants and customers.

You will work on:

  • Product Strategy and Roadmap: Create and articulate a comprehensive product vision, strategy and roadmap for your product area, aligning with SpotOn's broader objectives
  • Cross-Functional Collaboration: Work closely with Engineering, Design, Marketing, Data Science, and Go-to-Market teams to create a cohesive product vision. Collaborate effectively to ensure successful execution of product initiatives, positioning our company as a leading player in the payments industry.
  • Innovation and Market Research: Stay ahead of industry trends, competitor offerings, and regulatory changes. Conduct thorough market research to identify opportunities for new payment products and features that meet the evolving demands of our merchants.
  • Customer-Centric Approach: Put our merchants at the center of product decision-making. Utilize customer feedback, behavior data, and analytics to continuously improve the payments experience, driving customer satisfaction and loyalty.
  • Product Development and Lifecycle Management: Define clear product requirements and user stories. Work closely with engineering teams throughout the product development lifecycle, ensuring timely delivery of high-quality payment solutions.
  • Compliance and Security: Work with compliance teams to ensure that all payment products comply with card brand regulations and adhere to the highest standards of security and risk management, safeguarding our merchants' financial transactions.
  • Business Growth: Identify opportunities to expand our merchant payment solutions, drive revenue growth, and enhance our value proposition for merchants through strategic partnerships and market expansion.
  • Data-Driven Decision Making: Utilize data and metrics to make informed product decisions, measure product performance, and optimize payment offerings.

Qualifications:

  • 4+ years of experience or equivalent expertise in product delivery or a relevant domain area
  • Demonstrated ability to execute operational management and change readiness activities
  • Strong understanding of delivery and a proven track record of implementing continuous improvement processes
  • Experience in product or platform-wide release management, in addition to deployment processes and strategies
  • Strong organization and execution capabilities, including leading initiatives and cross functional teams
  • Excellent communication and presentation skills including the ability to effectively synthesize, organize and communicate complex information

Benefits:

At SpotOn, we put people above everything else. We're known for our innovative software and technology solutions, but we stand out because of the hard-working humans behind the tech. We can't take care of our clients without taking care of our employees first, and that's why we invest in you with a competitive benefits package that includes the following:

  • Medical, Dental, and Vision Insurance
  • 401k with company match
  • Restricted Stock Units
  • Flexible Time Off
  • Volunteer Time Off
  • Headspace membership for guided meditation and stress relieving tools
  • Employee Resource Groups for Diversity and Inclusion, Women, LGBTQIA+, and other communities
  • Monthly cell phone and internet stipend
  • Subscription to Linkedin Learning and Tuition reimbursement of up to $2k per calendar year

Compensation:

  • Our base pay range is $150,000 -$175,000 for this role + RSUs.
  • Please note the salary range listed is just one component of a competitive compensation package which includes a company stock plan
  • Offers will be reflective of the candidate's location and experience.

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

The base salary range listed will vary depending on location and experience.

Base salary range$150,000—$175,000 USD

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an e-verify company.