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Senior ServiceNow Developer

2 months ago

Dallas, United States Apex Systems Full time

Apex Systems is looking to hire an experienced ServiceNow Developer for one of their reputable financial clients.


**We cannot work c2c/c2h, direct W2 only - no 3rd party vendors**


Pay Rate: $70-80/hr W2

Location: Charlotte, NY/NJ, Minneapolis, Des Moines, Dallas, and Phoenix

Candidates must be able to work without sponsorship now, and in the future


  1. Top 3 requirements:

- 5+ years of ServiceNow Development experience within ITSM or HRSD

- Service Portal/Catalog experience

- Experience implementing AI Search and Virtual Agent

- 4+ years working in an Agile Delivery team



Job Description:


  • This person must have implemented and developed in SNOW and be proficient in the platform
  • Experience with 3rd party integrations within ServiceNow
  • Incident and problem/change management experience
  • NLU understanding and chatbot experience
  • CSA cert


Agile Team Development:

  • Review Jira features and stories as needed
  • Groom stories on to ensure they have clear descriptions of the requirements
  • Work with Scrum Masters to ensure all features and stories are kept updated
  • Size Jira stories and participate in agile ceremonies
  • Provide timely updates on the status of assigned stories
  • Deliver and deploy assigned stories in accordance with defined standards


ServiceNow Administration

  • Support AI Search including AI tuning (to be transitioned from ITSM/HR to Platform)
  • Quantify value metrics for Gen AI use cases and track develop process for tracking


ServiceNow Administration Process Improvement

  • Operationalize Governance processes for ServiceNow AI
  • Create action plans and stories to address friction in governance processes and implement continuous improvement as needed
  • Monitor and correlate impact on OKRs from Features