Store Director

3 weeks ago

Santa Clara, United States Pyramid Consulting Group, LLC Full time

Our client, a luxury brand, is hiring a Store Director to join the team at their Santa Clara location.


Job Duties Include:

  • Partner to create the vision and tone for the store while at the same time driving a highly successful and profitable business
  • Act as a leader and serve as a proactive mentor, teacher, and problem solver
  • Ensure a balance between operational efficiencies, service, and customer experience consistently across the store
  • Monitor performance by reviewing sales weekly of each category
  • Analyze mystery shop reports to identify areas of improvement
  • Partner to develop and create a process to review CRM strategy and define expectations and performance measures
  • Provide input to identify opportunities to capitalize on sales and improve customer experience
  • Mentor and coach team on identifying solutions and adapting to respective store
  • Own profit and loss responsibility for the store and report any issues to Senior Management
  • Manage Stock Associates to ensure maintenance of SKU levels, dollar levels, and model stocks using systems
  • Implement retention initiatives and collaborate to provide developmental opportunities
  • Partner on the staffing and recruiting function and be responsible for personnel matters including hiring and termination
  • Identify training needs and create/implement regular training sessions
  • Ensure timely submission of timesheets
  • Monitor ana maintain the general appearance of the store including cleanliness, store maintenance, etc.
  • Create staff work schedules and ensure appropriate store coverage
  • Develop, train, and empower associates to achieve and exceed sales objectives
  • Support the sales process as needed
  • Assist in facilitating solutions to customer issues as needed


Job Qualifications Include:

  • Business School, University or “equivalent experience”
  • 10+ years of managerial experience in a luxury retail setting with emphasis on general store management
  • Experience in a flagship or high-profile store preferred
  • Multi-store management a plus
  • Computer literate and ability to learn and use various software packages
  • Ability to build and lead a team
  • Strong customer service and communication skills
  • Community & client involvement
  • Ability to lift up to 50lbs. & stand for duration of shift


Salary: $130k - $150k annually + bonus potential based on performance


*While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you


If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.


Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.


Please refer to our website: www.pyramidcg.com for access to our Right to Work and E-Verify Participation Posters.

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