Customer Service Representative

3 weeks ago

Venice, United States Enzymedica Full time

Onsite – Venice, FL

Customer Service Representative / CSR

Monday – Friday 8:30am – 5:00pm


Enzymedica, a worldwide leader in the enzyme supplement industry, is seeking a full-time / onsite dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive experience for our customers. This opportunity is Monday – Friday 8:30am to 5:30 pm. Starting pay is $15.00 - $20.00 per hour based on experience and we offer healthcare plans, paid time off, paid vacation, and a 401K plan that has a zero-vesting period


QUALIFICATIONS:

 

  • A great personality with a passion for helping people.
  • Previous experience in customer service or client-facing roles is preferred.
  • Customer Service Representative, Customer Support, and/or Customer Satisfaction skills.
  • This is a phone support position, so excellent phone etiquette is important.
  • Excellent communication skills, both written and verbal
  • Ability to work well under pressure and manage a variety of inquiries, calls, and order types of customer inquiries via inbound and outbound calls as well as written communication / follow up.  
  • Proficiency in Microsoft Office Suite.

·        Demonstrates flexibility with processes and systems, able to work with a variety of administrative tools.

  • High school diploma, or equivalent, required; Associate’s or Bachelor’s degree preferred.
  • Experience in the natural products industry is a plus.



DESCRIPTION AND RESPONSIBILITIES:

This is a full-time on-site role for a Customer Service Representative at Enzymedica in Venice, FL. The position is Monday through Friday with NO WEEKENDS. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, and delivering a positive customer experience by performing tasks such managing orders and changes, decipher questions, and providing continual monitoring and follow up to orders. Provide exceptional service assisting customers, sales, and consumers on the phone with product related questions or follow up. The Customer Service Representative will also be responsible for handling customer inquiries, resolving complaints, and processing orders. Customer Success is the face of our business, often the first and last contact a customer will have. We are looking for smart enthusiastic people with a desire to help others. 

At Enzymedica, we make great health easier for everyone. It starts with healthy digestion – but that is only the beginning. We have helped digest millions of meals, and our results speak for themselves. Our flagship product, Digest Gold, has been the #1 enzyme product for more than a decade.

We find the best ingredients on the planet, validate them with the latest science then formulate clean, effective products made without compromise. Along the way, we try to make a difference in the world by investing in people and planet initiatives that support our company values and our legacy.

Enzymes are the spark of life — nothing in the body happens without them. We see our team members the same way. From sales and customer success to the warehouse and lab, our hard-working employees help change people’s lives.

Join one of the best companies on Florida’s Gulf Coast. We are hardworking, driven on a mission to change the world, and we proudly offer competitive compensation and comprehensive benefits that reflect our gratitude for our employees. Build a career you will be proud of, at the #1 natural digestive health and wellness company.



WHO WE ARE

NO WEEKENDS

Leading enzyme experts

Great benefit package

401K plan with NO vesting period 

Onsite gym 

Beautiful state of the art office

An allotment for FREE supplements per month

 

Equal Opportunity Employer


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