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HRIS Support Analyst

1 month ago

Austin, United States WalkWater Technologies Full time

REQ ID – 34005030

ROLE – HRIS Support Analyst

LOCATION – Austin - Hybrid


MAIN SKILLS – Employee HR support and have a strong working knowledge of the dependencies between company policies, benefits, payroll and HRIS, Fluent in English; Spanish, Portuguese, or French is also preferred, experience using Workday and ServiceNow

Responsibilities:

  • Responsible for providing expert personal support to employees and managers across multiple lines of business and country locations.
  • Ensure employee inquiries are properly researched and handled in the most complete and professional way.
  • Connect with employees by phone and email to explore their needs and determine level of support required.
  • Use your exceptional analytical skills to research and resolve complex and sensitive issues.
  • Take ownership in the employee experience and contribute directly to the company culture for all employees.
  • Obsess over the customer experience in every interaction.
  • Document employee inquiries

Qualifications:

  • Fluent in English; Spanish, Portuguese, or French is also preferred
  • You ideally have experience with Workday and ServiceNow knowledge, or have experience with other enterprise HR systems (Oracle, PeopleSoft, SAP, Workday, etc)
  • You are a master at multi-tasking. You have the ability to make a personal connection and explore employee needs all while efficiently navigating resources, systems, and relevant data to resolve inquiries quickly.
  • You have previously worked with MacOS or have a strong desire to learn.

Education / Experience:

  • You bring a minimum of 3 years related experience in employee support and have a strong working knowledge of the dependencies between company policies, benefits, payroll and HRIS. Or, you bring a minimum of 4 years of experience in customer service support and working knowledge of Human Resources.
  • Bachelor’s degree or equivalent and relevant work experience
  • Experience with HRIS systems (Workday, Oracle, PeopleSoft, SAP, etc)
  • Experience with CRM system (ServiceNow is preferred)
  • Experience with Mac OS preferred.