End User Support Manager

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

East Aurora, United States HCLTech Full time

End User Support Manager

East Aurora, New York

Full time role


Job Description

The Manager, End User Computing is responsible for the daily management and operations of all end user devices and peripheral equipment. Responsibilities also include the design, architecture and management of the end user computing platform, developing and maintaining technology standards based on industry best practices, managing a technology roadmap, and proposing and developing new solutions based on business strategy. The Manager will work with the broader IT and business organization to deliver solutions, serve as a subject matter expert in end user computing technology, manage governance and compliance to the standards, and drive focus on delivering an excellent customer experience. The Manager's organizational duties will include hiring of personnel, managing resource demand and capacity, staff performance management and talent development.

  • Proactively seek and communicate opportunities for improvement in both the operational and customer satisfaction aspects of the client service function
  • Identify technologies which will improve customer satisfaction, reduce cost or improve efficiency
  • Establish metrics to measure efficient use of existing systems and resources
  • Activity Monitor team performance to ensure service levels and expectations are being met
  • Provide leadership/support to ensure projects are staffed appropriately and timelines are met
  • Manage staff of DSS engineers including effective on-call scheduling, performance coaching as well as the creation of personal development plans identifying opportunities for improvement to insure business needs are met.
  • Monitor ongoing staff performance, identify and communicate opportunities for improvement
  • Work closely with field services staff to ensure proper escalation of technology issues
  • Author or assist team in the publishing of written requirements definitions for aspects of assigned projects
  • Document assigned business process flows and use-case scenarios
  • Assigns personnel to various projects, directs their activities, and evaluates their work and ensures timelines and service levels are met
  • Performs other duties assigned.
  • Able to create and pull ServiceNow reports, dashboards and analytics to better serve the user community and report to client.

Qualifications

Requirements

  • Bachelor's degree or equivalent experience/relevant certification in business management or information systems management required.
  • 8+ years of professional IT experience with increasing supervisory experience.
  • Comprehensive experience in analyzing complex functions, procedures and problems to find creative, logical and appropriate solutions required.
  • Experience managing Active Directory policies required.
  • Extensive knowledge of PC operating systems and registry management required.
  • Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required.
  • Experience with wireless device management required
  • Experience with software distribution systems required.
  • Experience in hardware and software design, installation, configuration, maintenance, and troubleshooting required
  • Experience with Anti-virus management consoles and troubleshooting required.
  • 24 x 7 x 365 support requirements. Available to work after hours and weekends, as required.

Preferred

  • MCA or MCSE certification by accredited facility preferred
  • Experience with Anti-spy-ware solution preferred.
  • ITIL or formal Service management training preferred.


Regards

Nikhil.prakashsingh@hcl.com

  • End User Support Manager

    24 hours ago

    East Aurora, United States CareerBuilder Full time

    End User Support Manager East Aurora, New York Full time role Job Description The Manager, End User Computing is responsible for the daily management and operations of all end user devices and peripheral equipment. Responsibilities also include the design, architecture and management of the end user computing platform, developing and maintaining technology...

  • End User Support Manager

    2 weeks ago

    East Aurora, United States HCLTech Full time

    End User Support ManagerEast Aurora, New YorkFull time roleJob DescriptionThe Manager, End User Computing is responsible for the daily management and operations of all end user devices and peripheral equipment. Responsibilities also include the design, architecture and management of the end user computing platform, developing and maintaining technology...

  • Key Account Manager- Semiconductor End User NE Region

    Found in: Resume Library US A2 - 5 days ago

    East Syracuse, New York, United States INFICON Full time

    Job Description Overview As the Key Account Manager, Semiconductor End User based at our US headquarters in you will enjoy fueling sales growth and market expansion for within the Northeast region’s semiconductor fabrication facilities. In this role, you will be accountable for identifying growth opportunities and promoting INFICON’s product base in...

  • Key Account Manager- Semiconductor End User NE Region

    Found in: Resume Library US A2 - 4 days ago

    East Syracuse, New York, United States INFICON Full time

    Job Description Overview As the Key Account Manager, Semiconductor End User you will enjoy fueling sales growth and market expansion for within the Northeast region’s semiconductor fabrication facilities. In this role, you will be accountable for identifying growth opportunities and promoting INFICON’s product base in the areas of Sensor Solutions,...

  • Desktop Support Specialist

    6 days ago

    Aurora, United States EPIC Placements Full time

    Job Type: 4-Month Contract to Hire Compensation: $28/hour Location: On-site in Aurora, CO (225 & Colfax) Onboarding Requirements: Must be Flu vaccinated and able to pass drug/background screening Were pleased to be supporting the leading Pediatric Care facility in the mountain west region in their search for a Desktop Support Technician. As a nonprofit...

  • Desktop Support Specialist

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Aurora, United States Epic Placements Full time

    Job Type: 4-Month Contract to HireCompensation: $28/hourLocation: On-site in Aurora, CO (225 & Colfax)Onboarding Requirements: Must be Flu vaccinated and able to pass drug/background screeningWe’re pleased to be supporting the leading Pediatric Care facility in the mountain west region in their search for a Desktop Support Technician. As a nonprofit...

  • Desktop Support Specialist

    Found in: Appcast US C2 - 2 weeks ago

    Aurora, United States Epic Placements Full time

    Job Type: 4-Month Contract to HireCompensation: $28/hourLocation: On-site in Aurora, CO (225 & Colfax)Onboarding Requirements: Must be Flu vaccinated and able to pass drug/background screeningWe’re pleased to be supporting the leading Pediatric Care facility in the mountain west region in their search for a Desktop Support Technician. As a nonprofit...

  • IT Support/ Desktop Support

    5 days ago

    Aurora, United States Pride Health Full time

    Job DescriptionJob DescriptionJob Title- Help Desk SupportLocation- Aurora, CO 80045 (Hybrid) Duration- 6+ months (Possible Extension) Shift- 7:00 am - 3:30 pmPay- $23.00/hr. to $25.80/hr. Description:Support personnel responsible for providing technical assistance and support to end-users experiencing hardware, software, or network-related issues. They...

  • Network Administrator

    6 days ago

    East Aurora, United States CareerBuilder Full time

    Avante Care Management - Avante Care Management, LLC is seeking a Network Administrator to join their team. This role will be responsible for troubleshooting, installing, configuring and maintaining network needs on a large wide-area network for the organization. The position will support users at main office and all other sites. Successful candidate will...

  • Desktop Support

    6 days ago

    East Hanover, United States ACT Professional Solutions Full time

    Job DescriptionJob DescriptionL1 - L2 (50k - 60k ) - based off experience he Field Service Engineer is responsible for delivering first class service, advice and technical support to ACT clients, through the highest standards of customer service, efficiency, knowledge and integrity. This includes working daily advanced support incidents and requests focusing...

  • Desktop Support Technician

    3 days ago

    East Peoria, United States ovation work place services Full time

    '''Duties''' - Provide technical support and troubleshooting for desktop systems, software, and hardware issues - Set up and troubleshoot network connectivity for desktop computers - Assist with the setup and configuration of printers, scanners, and other peripherals - Collaborate with other IT team members to resolve complex technical issues - Document and...

  • Vision Technical Support Specialist Trainee

    6 days ago

    Aurora, United States Mitutoyo America Full time

    Position Summary Perform functions to provide technical support for the company's precision measuring instrument products and software to internal Mitutoyo America Corporation departments and end users. Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Reasonable...

  • Help Desk Analyst

    6 days ago

    Aurora, United States EPIC Placements Full time

    Location: Aurora, CO with hybrid potential Type: 4-6 month Contract to Hire Shift: Days Comp: $25/hour Overview Help Desk Technician is responsible for providing high quality and efficient end user support for technical inquiries received via phone, email, and messaging applications. Duties include assessing the nature of problems and resolving secondary...

  • Help Desk Analyst

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago

    Aurora, United States Epic Placements Full time

    Location: Aurora, CO with hybrid potentialType: 4-6 month Contract to HireShift: DaysComp: $25/hourOverviewHelp Desk Technician is responsible for providing high quality and efficient end user support for technical inquiries received via phone, email, and messaging applications. Duties include assessing the nature of problems and resolving secondary level...

  • Help Desk Analyst

    2 weeks ago

    Aurora, United States Epic Placements Full time

    Location: Aurora, CO with hybrid potentialType: 4-6 month Contract to HireShift: DaysComp: $25/hourOverviewHelp Desk Technician is responsible for providing high quality and efficient end user support for technical inquiries received via phone, email, and messaging applications. Duties include assessing the nature of problems and resolving secondary level...

  • Help Desk Analyst

    Found in: Appcast US C2 - 2 weeks ago

    Aurora, United States Epic Placements Full time

    Location: Aurora, CO with hybrid potentialType: 4-6 month Contract to HireShift: DaysComp: $25/hourOverviewHelp Desk Technician is responsible for providing high quality and efficient end user support for technical inquiries received via phone, email, and messaging applications. Duties include assessing the nature of problems and resolving secondary level...

  • IT Project Manager

    2 days ago

    Aurora, United States CareerBuilder Full time

    Job Description Job Description Point Solutions Group is looking to bring on an IT Project Manager, with a focus on physical security. This will be a hybrid role, with a minimum of 3 days onsite in Aurora, CO. What does the Role Entail: As a Physical Security Project Manager, you will be responsible for overseeing the planning, implementation, and execution...

  • IT Project Manager

    2 weeks ago

    Aurora, United States Point Solutions Group Full time

    Job DescriptionJob DescriptionPoint Solutions Group is looking to bring on an IT Project Manager, with a focus on physical security. This will be a hybrid role, with a minimum of 3 days onsite in Aurora, CO. What does the Role Entail: As a Physical Security Project Manager, you will be responsible for overseeing the planning, implementation, and execution of...

  • Desktop Support Engineer

    5 days ago

    Aurora, United States eTeam Full time

    . Preferred relevant work experience 2 to 6 years •Excellent knowledge in remote desktop support •Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone. •Good knowledge with windows 10 Performs upgrades as directed to ensure the longevity of equipment •Test computers to ensure proper...

  • National Account Manager

    2 days ago

    Aurora, United States Securitas Electronic Security Inc Full time

    Securitas Technology Is a world leader and global provider of security, health and safety solutions and services. We're guided every day by our commitment to making the world a safer place. We are seeking a motivated and experienced National Account Manager to join our team. The ideal candidate will be responsible for managing national accounts, developing...