Desktop Support Technician

3 weeks ago


East Peoria, United States ovation work place services Full time

'''Duties'''
- Provide technical support and troubleshooting for desktop systems, software, and hardware issues
- Set up and troubleshoot network connectivity for desktop computers
- Assist with the setup and configuration of printers, scanners, and other peripherals
- Collaborate with other IT team members to resolve complex technical issues
- Document and update technical procedures and knowledge base articles
- Provide excellent customer service and support to end-users

'''Requirements'''
- Proven experience as a Desktop Support Technician or similar role
- Strong knowledge of Windows operating systems (Windows 10, Windows 7)
- Familiarity with computer networking concepts (TCP/IP, DNS)
- Experience with Mac OS is a plus
- Knowledge of IT infrastructure components such as servers, switches, and routers
- Excellent problem-solving skills and ability to diagnose and resolve technical issues
- Strong customer service skills with the ability to communicate technical information to non-technical users
- Ability to work independently and prioritize tasks effectively
- Experience with ServiceNow or similar ticketing system is a plus

If you are a detail-oriented individual with a passion for providing exceptional technical support, we want to hear from you. Join our team as a Desktop Support Technician and contribute to the success of our organization.

**Job Type**: Contract

Pay: $24.00 - $25.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance

Schedule:

- 8 hour shift

**Experience**:

- Reimaging: 2 years (required)
- Ticketing system: 3 years (required)
- Desktop support: 4 years (required)

Ability to Commute:

- East Peoria, IL 61611 (required)

Work Location: In person



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