Information Technology Desktop Support

1 day ago


Jacksonville, United States VySystems Full time

Technician Skills Required

  • Experience in supporting overall manufacturing / lab IT systems and IT devices.
  • Familiarity with manufacturing, lab and Data Center IT equipment
  • Includes but is not limited to scanners, printers (Zebra, etc..), tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
  • Advanced Solve / Problem Solving capabilities for AV devices (projectors, microphones, speakers, amplifiers, cameras, and displays)
  • Advanced Solve / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
  • Advanced communications skills to work with multiple teams (Network, Server) and/or OEMs on high priority issues.
  • Good Knowledge and experience in leading Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
  • Lead IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates.
  • Basic Solve / Problem Solving capabilities (L1 level) for network devices which includes rack and stack (Routers, Switch, Firewalls, Wireless Access points)
  • Knowledge / Understanding of GMP and GxP
  • Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment.
  • Solid focus on quality and attention to detail
  • Provide smart Hands and Feet support for Technology team on demand
  • Rack and Stack Support for commissioning/decommissioning infra devices to be provided.
  • Good Knowledge and experience in managing Power Shut Down maintenance activities which includes shutting down network devices and servers in Data Center
  • Printer Management/usage monitoring and coordinate with Vendors to ensure print services continuity.
  • Co-ordination for cable patching with Vendors or enable on demand.
  • Ensure basic Network connectivity (LAN), Wi-Fi access / Video Tandberg / Printer/ Voice are available at site
  • Advanced Solve / Problem Solving capabilities to narrow down root cause of incident reported by end users for IT devices and mobility support/management
  • Installing and configuring hardware and software components to ensure usability by end users
  • Lead IT Asset lifecycle management for the location/region including, asset collection coordination with vendor, secure storage, labelling, imaging, allocation, recovery, hygiene validation, disposal, and system updates
  • Experience in supporting overall manufacturing / lab IT systems and IT devices
  • Familiarity with manufacturing, lab or distribution center IT equipment
  • Includes but is not limited to scanners, printers (Zebra, etc..), rugged tablets, PCs attached to specialized test equipment, PCs used on the manufacturing line, etc..
  • Advanced Solve / Problem Solving capabilities to narrow down root cause of incident
  • Advanced communications skills to work with multiple teams and/or OEMs on high priority issues
  • Advanced Microsoft skills (server support, etc.)
  • Knowledge / Understanding of GMP and GxP
  • Knowledge / Experience on working in a Clean Room environment and/or Manufacturing environment
  • Solid focus on quality and attention to detail



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