Concierge

7 days ago

Jersey City, United States DVORA Life Full time

Role and Responsibilities


In this role, you will be the face and voice of the company, working to fulfill our mission to be dedicated caretakers of our community and make our members happy. As we plan our long-term growth and expansion, with the goal of ultimately providing 24/7 service for our members, the Concierge welcomes members into our community with sincere hospitality. Our spaces are a warm and welcoming home where members can create the life they dream of, with our support.


Responsibilities include:

  • Keep members “Safe, Secure, and Happy.” Maintain all access control per procedure; report any potential hazards, unsafe activity, or member concerns to building staff and/or local authorities, and maintain responsibility for safety of public access areas
  • Follow our procedures and report any misconduct in the building, and any nuisance complaints or breach of safety. Report any access issues and follow protocol for lockouts
  • Know your member: provide courteous, attentive, and individualized hospitality for our members based on their needs, lifestyles, and personalities; become familiar with them and learn their names and preferences
  • Roll out the red carpet for our members and their visitors, consistently representing our brand and mission with a warm and welcoming greeting. Make them feel as welcome as a family member and get them up to speed on how to navigate our services and spaces with ease
  • Manage lobby activities including package acceptance and inventory, announcing visitors, and assisting members as needed
  • Stock supplies for lobby and concierge desk, tidy and stock gym area
  • Complete shift handover report and checklist upon shift start and end
  • Develop a strong knowledge of the properties you support, and the surrounding community, including retail and service providers, parking and transportation options
  • Keep our physical spaces beautiful, and escalate any maintenance requests to our property operations teams
  • Familiarize yourself with and follow all DVORA Team procedures; in an emergency such as a fire alarm, stay calm and follow protocols to keep everyone safe.
  • Assist fellow team members by swapping shifts, being flexible when coverage is needed; accept other duties as assigned by supervisor
  • Promptly report issues and member concerns to the appropriate team, with the help of our proprietary app and unique service model
  • Promote and book internal and partner services which support our members’ lifestyles, including: fitness classes, events, art shows, lectures, retail, and amenities subscriptions




Qualifications and Education Requirements

  • Proficient computer knowledge, including MS Office; able to navigate and show others how to use our proprietary app
  • Must be able to stand for 50 minutes out of each hour, and lift up to 50 lbs
  • Excellent communicator in writing and face-to-face
  • May be required to work nights, weekends, and overtime


Preferred Skills

  • Background in hospitality, hotel, and/or service industries

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