Service Desk Analyst

2 months ago

Washington, United States BlueWater Federal Solutions Full time

BlueWater Federal is seeking a talented Service Desk Analyst to support our Department of Energy program.


The effort will focus on a wide range of IT services through migration to the Intelligence Community (IC) information sharing, secure cloud-based operational environment, the Intelligence Community’s Information Technology Enterprise (ICITE) along with an array of technical expertise and analytical support which allows DOE and the United States Intelligence Community (USIC) to detect, protect, mitigate, and counter hostile threats directed against DOE networks and critical national assets.


Responsibilities


Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or drive-by)

Follow established processes, using Active Directory to reset user passwords, create/delete user accounts and assign account privileges

Utilize remote access tools such as DameWare, Jabber, Microsoft Teams to resolve issues

Utilize Ticket Web (JIRA) to log tickets

Document and update known fixes for future reference in knowledge base

Perform WebRAO duties to issue PKI certs for secure browsers

Onboard new employees and train on system

iPhone 13 and tablet support (set up email access)

Daily checks and performance monitoring to ensure system integrity, documenting and reporting alerts per established processes

Assign, activate, troubleshoot and reset RSA Tokens

Entrust Administrator duties (create, restore and troubleshoot accounts)

Escalate Issues as needed to Tier 3 (Server, Exchange, Network, SharePoint) Teams


Qualifications


5+ years of IT experience

Must have an active Top Secret with ability to obtain a Q and SCI clearance


BlueWater Federal Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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