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Servicenow Admin

2 months ago

Atlanta, United States Compunnel Inc. Full time
  • 3+ years of experience administering ServiceNow
  • CSA (Certified System Administrator) preferred.
  • Experience working in an Agile environment and participating in Sprint cycles
  • System Maintenance and Upgrades: Monitor system performance and address any issues to ensure optimal functionality.
  • Manage user accounts, roles, and permissions to ensure appropriate access control.
  • Configure workflows, business rules, client scripts, UI policies and notifications to automate processes within ServiceNow modules such as Incident, Problem, Change, Asset, and Knowledge Management.
  • Implement and manage approvals, notifications, and other system-generated tasks, and create & maintain service catalog items
  • Provide support to end-users, troubleshooting and resolving any platform-related issues.
  • Incident and Problem Resolution: