Help Desk Technician

5 days ago

Richmond, United States Robert Half Full time

Tired of not receiving the advancement opportunities you deserve in your career? Looking for more upward mobility and an opportunity to increase your skillset? Take advantage of this rare opportunity to join an industry leader, demonstrate your abilities, and receive the rewards you deserve If you are experienced in Information Technology, have a customer service mindset, and have language skills, we want to hear from you


Due to growing market share and an expanding customer base a national, industry leader is seeking a Tier II Help Desk Technician to join the in person team in Richmond, VA.


We are looking for an individual with experience troubleshooting Microsoft 365, creating users and assigning permissions in Azure AD, and a fantastic customer service manner Previous experience working in banking or being bilingual is a huge plus


Some benefits to you:

  • Leading starting comp: starting up to $26/hr
  • Comprehensive benefits: medical, dental, vision, PTO, 401(k) plus match, and more
  • Industry stability: Are you tired of working contract to contract or worrying about the longevity of your job? Worry no more Join literally the largest company in their industry
  • Growing team: Our IT team is constantly pushing the boundaries of our industry, rolling out new services to our end users and customers. Hit the ground running, make an impact and splash, and grow alongside us
  • Join an industry leader: This is a chance to join the largest firm in their industry. Take advantage of this rare chance and the possibilities that come alongside that opportunity


The help desk analyst is responsible for assisting the voice telecommunication and loss prevention requests, resolve systems and hardware issues, and manage the priority tickets in escalated situations. In this role you will play a crucial role in ensuring the smooth operation of our IT systems and providing top-tier support to both internal employees and end users.


Qualifications:

  • 2+ years of providing IT support.
  • Exceptional attention to detail
  • Experience in training new team members and handling escalated tickets.
  • Proven experience as a Help Desk Technician.
  • Familiarity with Windows, VOIP, Active Directory, group policy, M365, and SharePoint admin.


Robert Half is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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