Help Desk Analyst

2 weeks ago

Richmond, United States Trillium Staffing Full time

Trillium Professional is now seeking a Help Desk Analyst for work in Richmond

Job duties:
-Troubleshoot, track and remediate issues on end user computing hardware and software systems.
-Provide Tier 1/11 end-user support at multiple VDEM office locations (Moorefield, EOC, and DTW).
-Advocate for the user and systems that allow for greater efficiencies within the scope of security standards.
-Exhibit personal integrity regarding providing users with the best solutions, while guiding users on how to best utilize the systems.
-Deliver IT support to ensure all end user computing devices and systems for all VDEM office locations are operational. End User computing devices include, but not be limited to, computer equipment, standard COTS software applications, peripheral devices, and network copiers, printers, and fax machines.
-Ensures day-to-day operations for agency end user by monitoring the VCCC Help Desk tickets and internal Request Tracker. Review queue, action or assign those for VDEM IT Help Desk, and escalate as needed.
-Provide maintenance and update of all VDEM end user computing devices (laptops, desktops, peripherals, and network accounts, etc.).
-Develop and maintain documentation on the VDEM Collaboration and MS Teams sites to assist users and business units to support day-to-day technology needs.
-Coordinates, tracks and updates hardware assets information in the CMDB (system of record).
-Provides timely and effective communications regarding readiness status within assigned deadlines.

Pay rate is $26 per hour. Apply now

Requirements:
-CompTIA A+ - Desired 3 Years
-Keystone Edge Ticketing System - Nice to have 1 Year

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

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