Customer Care Representative

1 week ago


Irvine, United States Ultimate Staffing Full time

Ultimate Staffing is partnered with a great company located in Lake Forest, CA. This company is looking for an experienced customer care representative to join their team

Responsibilities of a Customer Care Representative:
• Manage large amounts of inbound and outbound calls in a timely manner.
• Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversation in a comprehensible way.

Requirements of a Customer Care Representative:
•Previous experience in a customer support role ideally in a call center environment.
•Strong phone and verbal communication skills along with active listening.
•Customer focus and adaptability to different personality types.
•Ability to multi-task, set priorities and manage time effectively.
•High school degree.


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.



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