Information Technology Technician

3 days ago

Fremont, United States John Galt Staffing Full time

Job Description:

The position of Desktop System Specialist performs troubleshooting, repair, and preventative maintenance of end-user computing equipment and peripheral equipment at corporate locations.

The candidate works on assignments of a diverse scope where the analysis of data and hardware requires the evaluation of identifiable factors. The candidate exercises judgment in determining methods and techniques for obtaining solutions and acts as a key point of contact between customers, departments, and within the organization to drive problem resolution. The specialist works independently, with little supervision or oversight, utilizing a broad range of experience and expertise.

Essential duties for the position include, but are not limited to the following:

  • Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
  • Provide content knowledge and expertise for strategic Global Resilience, Security and Transformation (GRST) projects; act as key stakeholder/project team member
  • Resolve incidents and problems associated with EUC equipment
  • Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
  • Support Authorized Uses connecting or attempting to connect to the corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
  • Provide repair and maintenance for mobile devices as needed
  • Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
  • Provide software break/fix services and replacement of non-warranty assets for end users
  • Provide network printers and scanner network connectivity, including providing network support for device configuration, IP addressing, and direct TCP/IP output
  • Provide warranty and break/fix support for networked printers and scanners
  • Provide VIP support for equipment, including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, directly attached printers, local printers, scanners, wireless networking, etc.
  • Provide on-site hardware support for general troubleshooting and problems for end-user computing technologies
  • Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
  • Utilize problem management database and systems to track and report on customer calls and requests.
  • Communicate technical information to technical and non-technical teams and customers.
  • Provide onsite and remote support to Authorized Users?
  • Define global solutions and policy
  • SME, as well as experience in architects and/or engineers. ?
  • Deskside support services as required.


Skills:

  • Utilize problem management database and systems to track and report on customer calls and requests.
  • Communicate technical information to technical and non-technical teams and customers.
  • Highly skilled product specialists?
  • Vast knowledge of various technologies?
  • Ability to lead projects?
  • Strong communication and presentation skills?
  • General knowledge of all GRST infrastructure; network, server, and applications (SAP, etc.)?
  • Strong understanding of Global Security Policies?
  • Sound knowledge of data backup
  • Strong leadership and management skills. ?
  • Installing, upgrading, and migrating to Windows 11
  • Deploying Windows 10 in large enterprises
  • Configuring hardware and applications
  • Configuring network connectivity
  • Configuring access to resources
  • Configuring mobile computing
  • Monitoring and maintaining systems that run Windows 10 and Windows 11
  • Configuring backup and recovery options

Education:

Bachelor’s degree in business, Information Technology, or related field (or equivalent work experience is preferred)

At least 2 years of desktop support experience preferred.

CompTIA A+

MCSA: Windows 7 and 10

MCSE: Desktop Infrastructure

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