Databricks Support Engineer

6 days ago


Jersey City, United States Sharp Decisions Full time

POSITION: L1 Databricks Support Engineer

HYBRID, JERSEY CITY

NO H1Bs, NO 3RD PARTIES, NO RELOCATION


Job Description:

  • Provide essential support for the Databricks platform and related cloud infrastructure
  • Respond to user inquiries and perform initial troubleshooting of issues
  • Escalate issues and collaborate with L2/L3 support teams
  • Manage and document support tickets using Jira or ServiceNow
  • Monitor systems and respond to alerts
  • Provide essential technical support and guidance to users

Required Skills and Experience:

  • Basic knowledge of cloud platforms (AWS, Azure, GCP, etc.)
  • Basic networking knowledge (TCP/IP, DNS, etc.)
  • Excellent communication and customer service skills
  • Problem-solving and troubleshooting abilities
  • Teamwork skills and a collaborative attitude

Preferred Skills:

  • Knowledge or experience with the Databricks platform
  • Experience using support ticket systems like Jira or ServiceNow
  • Basic scripting knowledge (Python, Bash, etc.)
  • Knowledge or experience with Azure DevOps

Education:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience)



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