Technical Solution Engineer

Found in: Appcast Linkedin GBL C2 - 2 weeks ago

Milpitas, United States Contemporary Amperex Technology Co., Limited Full time

About CATL

CATL invites you to continue our legend of green energy

CATL is a World Fortune 300 Company, a global leader who provides premier EV battery and energy storage battery for the world. CATL's EV battery consumption volume has ranked No.1 in the world for seven consecutive years and global energy storage battery shipment has also ranked No.1 for two consecutive years.


Responsibilities

  1. Product Demonstration: Based on a deep understanding of the products and the service standards of the company, you will explain complex technical concepts to clients clearly and understandably and contribute to sales presentations, as well as demonstrate product benefits, value, and completed applications;
  2. Client Engagement: Interact directly with clients to understand their needs, challenges, and requirements as well as the competition information from the competitors. Engage in discussions to gather information, analyze the client's projects and requirements, and identify opportunities where the company's solutions can add value to win the opportunities;
  3. Solution Development: Working closely with sales engineers to develop solutions that align with the client's projects. Provide clients with technical support as needed and relay information to our development teams for product development and update needs;
  4. Proposal Creation: Create detailed proposals that outline the proposed solution and its benefits. These proposals need to address the technical aspects while also highlighting the business value for the client as well as prepare the documents according to customer requirements which may include specifications, user’s manual, disposal proposal, etc.,
  5. Technical Support: Provide ongoing technical support to clients, answering questions, addressing concerns, and helping with any technical issues that may arise;
  6. Technical Agreement Negotiations: Involve in negotiations with clients, addressing any technical concerns, clarifying expectations, and ensuring that both parties are aligned on the proposed solution to form a final technical agreement;
  7. Risk Assessment and Problem Solving: Identify the possible issues ahead and provide preventative solutions for the risks. Resolve the technical issues during manufacturing, delivery and commissioning until successfully handed over to the customer;
  8. Market Research: Stay informed about market trends, competitor offerings, and customer feedback. Generate ideas for product and service improvement and innovation based on market trends and customer inputs.


Qualifications:

  1. Bachelor's degree or above, ME or EE major preferred;
  2. At least 2 years of work experience in the US ESS market, worked in a utility or ESS developer company is preferred;
  3. Previous work experience as an AE or SE of ESS market is advantageous;
  4. Excellent customer service and interpersonal skills, outstanding analytical and problem-solving abilities;
  5. Proficiency in English. Having a good command of Chinese will be preferred;
  6. Accept business trips as needed.

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