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Regional Services Manager

2 months ago

Littleton, United States Johns Manville Full time

The purpose of this position is to manage a cross functional team to provide the best service possible to our customers by making JM the supplier of choice and execute on our strategic vision of being easy to do business with. The Regional Services Manager will manage a team that consists of all customer support services and will include Customer Service, Account Management, Technical Services, and Tapered Design team members.


Anticipated deadline to apply: 08/01/2024. This deadline is Johns Manville’s good faith estimate of when the application will close. Johns Manville may extend the deadline and will update this posting promptly if it is extended.


This position follows a hybrid work schedule which includes 2 days of remote work and 3 days in the office.


Your Day-to-Day:

  • Managing a cross functional team that supports a region in the Roofing Systems division. This team includes; Customer Service, Account Management, Technical Services, and Tapered Design team members.
  • Providing day to day direction on activities and resolving escalated critical or complex issues
  • Motivating and developing high performance teams capable of providing high level of service to both internal and external customers
  • Proactively collaborating with all internal departments to optimize efficiency and organizational effectiveness
  • Recognizing opportunities to drive measurable business results
  • Identifying and implementing process improvement
  • Setting direction and allocating tasks and responsibilities appropriately to maximize team performance and individual effectiveness
  • Managing key accounts by building rapport with significant customers
  • Managing individual performance by providing ongoing and timely coaching and feedback, setting priorities, performance evaluations, maintaining, retaining and motivating talent
  • Monitoring and analyzing daily performance metrics
  • Responsible for weekly monthly reporting
  • Maintaining allocated budget


What You Bring to the Team:

  • Bachelor's Degree and 10 or more years of experience or equivalent, working in a customer support role preferably in a manufacturing and/or Commercial Roofing environment.
  • Ability to manage, supervise or lead teams.
  • Demonstrated customer orientation.
  • Proven planning and organizational skills.
  • Success in building collaborative relationships.
  • Proven communicator both verbal and written.
  • Track record of driving results.
  • Ability to travel up to 10%